Dolores Chen

I am an experienced product manager with a strong background in content operations and an academic foundation in Speech Technology and Language Studies. My expertise lies in bridging the gap between technical solutions and business needs, particularly in multilingual and cross-functional environments. I thrive on challenges that require innovative thinking and a collaborative approach.

During my tenure at UTOPA, I led the development of an in-house ERP system, overseeing three major releases that significantly enhanced our operational efficiency. My work included integrating real-time monitoring and automation features, which helped reduce supply chain risks and improve user engagement through a customer-facing mini program. Additionally, I designed an IoT-based smart panel, conducting extensive user research to validate our approach and enhance user experience.

Prior to UTOPA, I worked at JOYY as a Content Security Specialist, where I developed a real-time alerting system that processed millions of data points weekly, achieving a remarkable detection accuracy. My ability to collaborate with cross-functional teams has been instrumental in refining product requirements and integrating user feedback into our development processes. I am passionate about leveraging my skills to drive impactful results in product management.