Open to opportunities

Nicola Gnasso

@nicolagnasso

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Linguistic mediator and content specialist with a passion for communication.

Netherlands

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What I'm looking for

I am looking for a role that values communication and creativity, offering opportunities for growth and collaboration.

I am a dedicated linguistic mediator and content specialist with a strong background in cross-cultural communication and content localization. My recent role at Foxhound Factory S.r.l. involved supporting MTG tournaments, where I facilitated seamless interactions between Twitch staff, players, and referees. This experience honed my skills in live broadcast setup and troubleshooting, ensuring that events ran smoothly and efficiently.

Currently, I am expanding my expertise at Digital Visa Systems Bv, where I translate and localize travel content, enhancing linguistic consistency across multiple platforms. My work not only improves user experience but also boosts SEO visibility, driving traffic to our websites. I am passionate about creating content that resonates with diverse audiences and am committed to delivering high-quality results in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Mercedes-Benz CAC

Nov 2024 - Present (8 months)

Acted as the primary contact for Italian customers, providing timely roadside assistance and coordinating resources to enhance response times. Streamlined administrative workflows for data logging and case resolution, and trained new employees.

Customer Service Roadside Assistance Workflow Optimization Logging

Localization and Content Specialist

Digital Visa Systems Bv

Oct 2023 - Oct 2024 (1 year)

Translated and localized over 100 travel content pieces from Dutch to English/Italian, ensuring linguistic consistency across company websites. Created, proofread, and optimized SEO-driven articles to increase visibility and traffic for international audiences.

Localization Content Creation SEO HTML CMS Remote Collaboration Rapid Learning & Adaptation

Tournament Support & Streaming Assistant

Foxhound Factory S.r.l. (MTG Tournaments by Legacy)

Nov 2022 - May 2023 (6 months)

Served as a linguistic mediator for Twitch staff, players, referees, and venue staff, ensuring clear communication during live events. Assisted with the setup and troubleshooting of live broadcasts, facilitating seamless tournament execution.

Cross Cultural Communication Localization Content Creation Troubleshooting

Education

Degrees, certifications, and relevant coursework

L'Orientale, Naples

Master's degree, General Linguistics and Translation Studies

Grade: Honors

Specialized in general linguistics and translation studies, with a focus on English and Dutch. Graduated with honors, demonstrating advanced proficiency in linguistic analysis and translation techniques.

L'Orientale, Naples

Bachelor's degree, Cultural Mediation

Focused on cultural mediation with a specialization in Italian, English, and Dutch linguistics. Gained a comprehensive understanding of cross-cultural communication and language structures.