makaay1221 User

Spearheaded a double website migration, transitioning 4 websites from Typo3 to Kentico and then to Content Stack within 7 months, by translating and updating content, optimizing user experience and SEO, enhancing search engine visibility and performance. Improved the general, product, and service forms through testing and marketing psychology principals, augmenting website's CRO from 931 RFQ form

Collaborated with a digital marketing agency on a website modernization project, implementing UI/UX design elements and optimizing WordPress contact forms. Created and honed SEO content such as blog articles, product and solution pages, case studies, and Google My Business posts, attracting over 16,000 new visitors and quadrupling clicks and impressions within 1 year.

Exceeded monthly KPI goals with high-quality customer service, consistently achieving a CSAT of over 90% for guest reviews. Received three consecutive quarterly appraisals for communication style and customer management.

Contributed to the Sales & Marketing Department by analyzing booking forecasts, managing reservations across extranets, and monitoring online sales channels. Assisted in implementing the Dingus distribution platform and coordinating marketing promotional campaigns.

Attained merit diplomas as the Most Mentioned Employee on online media for four consecutive months due to exceptional customer service. Coordinated and advised on business ideas that enhanced the quality of services and products offered by the hotel.

Demonstrated excellent customer service, earning recognition and praise from senior management for adhering to company standards. Conceptualized and orchestrated a process that augmented operations and customer services through a customer service handbook.

Supported senior management through benchmarking analyses, data modeling, occupancy-forecast studies, and customer satisfaction interviews. Administered 10 social-media accounts, driving follower growth of 340 on Facebook and 700 on Instagram in 6 months.

Assisted with kitchen operations and stewarding duties, ensuring cleanliness and efficiency. Supported the culinary team in food preparation and dishwashing.

Provided sales assistance and customer service in a retail environment. Managed inventory and maintained store presentation standards.

Completed a Master's Degree in Marketing Management. Focused on advanced marketing strategies and management principles.

Obtained a Bachelor's Degree in Tourism Management. My Bachelor Thesis, 'The Tourism Presentation of “The Valle de los Caidos” Monument', was published in the UK ATLAS Journal.

Earned a Bachelor's Degree in Economics. Developed a strong foundation in economic principles and analytical skills.