Galin Hristov

Reviewed and conducted quality control for text and image content, ensuring compliance with Content Moderation Guidelines. Became knowledgeable about online community standards, thoroughly checking content for quality and accuracy, and making decisions based on client policies. Conducted secondary web research to provide relevant information and performed peer audits.

Addressed customer queries via phone, email, and chat, providing both general and technical support. Identified, troubleshot, and documented cases and potential bugs, making well-balanced decisions to resolve inquiries according to defined policies. Escalated complex problems following established procedures.

Reviewed user reports regarding website content, analyzing and identifying non-compliant material for timely action. Made well-balanced decisions to resolve inquiries based on defined policies and procedures. Utilized market-specific knowledge to improve user community support and reviewed sensitive content.

Managed telephone calls and emails from consumers, identifying and implementing appropriate solutions. Created return labels and promo codes, processed refund requests, and obtained necessary financial documents for consumers. Escalated cases to relevant departments and provided customers with information on products, regulations, and order statuses.

Introduced new website promotions to registered consumers via phone calls and sent promotion codes to welcome them back. Handled consumer inquiries regarding deposits, withdrawals, and money transfer options. Provided comprehensive support for financial transactions.

Managed the daily care of all dogs, including feeding, cleaning, training, and administering medications. Communicated with customers, informing them about their dogs' conditions and progress. Assisted the lead trainer during sessions, ensuring safety and guiding both customers and trainees on the field.

Responsible for direct sales within the shop, managing taxes and supplies. Prepared mixed products, arranged orders, and maintained stock control. Attended events as a DJ, contributing to promotional activities.

Studied fundamental principles of chemistry, including organic, inorganic, physical, and analytical chemistry. Gained practical experience through laboratory work and research projects.