Open to opportunities

ahmad khamash

@ahmadkhamash

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IT Operations Engineer skilled in incident management and team mentoring.

Jordan

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What I'm looking for

I am seeking a role that offers opportunities for growth, innovation, and collaboration within a dynamic team.

I am an accomplished IT Operations Engineer with a strong background in urgent issue resolution, incident management, and root cause analysis. My journey began with a Bachelor's degree in Business Information Technology from the University of Jordan, where I developed a solid foundation in various IT domains. Currently, I am leveraging my expertise at Australia Post Global E-commerce, where I excel in managing complex IT matters and mentoring team members to foster their professional growth.

Throughout my career, I have successfully resolved numerous urgent tickets that had significant business impacts, demonstrating my ability to thrive in high-pressure environments. My role involves collaborating with cross-functional teams to identify areas for improvement and implement innovative solutions. I take pride in conducting monthly audits that have resulted in substantial cost savings for the company, and I am actively involved in enhancing customer trust and security through SSL certificate updates and API/EDI integration projects.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Operations Engineer

Current

Australia Post Global E-commerce

Feb 2023 - Present (2 years 3 months)

As a Senior IT Operations Engineer, I resolved urgent tickets with significant business impact, managed incident resolution, and provided expert guidance on complex IT matters. I mentored team members and executed business solution projects to optimize operational efficiency, while actively collaborating with cross-functional teams to drive continuous improvement.

Incident Management Root Cause Analysis Kubernetes API Integration Mentoring Project Management Continuous Improvement

IT Operations Engineer

Australia Post Global E-commerce

Apr 2021 - Feb 2023 (1 year 10 months)

In my role as an IT Operations Engineer, I worked with teams to resolve IT issues, ensured systems were bug-free, and improved user support and training. I focused on enhancing customer satisfaction and provided strong business knowledge from an IT perspective.

User Support Technical Training Cross Functional Collaboration Business Knowledge Customer Satisfaction

Cisco Customer Support Engineer

Estarta Solutions

Mar 2020 - May 2021 (1 year 2 months)

As a Cisco Customer Support Engineer, I created and implemented scalable Cisco networks, resolved technical issues, and performed security tests. I supported Cisco VPN solutions during the pandemic and was involved in network device configuration and authentication processes.

Cisco Technical Support Network Device Configuration Troubleshooting Security Testing Customer Satisfaction TACACS+

Education

Degrees, certifications, and relevant coursework

Hashemite University

Certificate, Networking

2019 - 2020

Grade: 2nd place in the program

Completed a CCNA Course covering the basic concepts of networking, CCNA configuration for routing and switching, and building network topologies.

University of Jordan

Bachelor of Science, Business Information Technology

2014 - 2019

The Faculty of BIT is involved in numerous fields related to information technology ranging from business intelligence and data mining, database systems, information retrieval and knowledge management systems, cyber and information security, e-commerce, e-learning, web application development, enterprise resource planning systems, document processing and analysis.