Esra'a Alsharafat
@esraaalsharafat
I troubleshoot Cisco wireless networks and resolve client connectivity incidents.
JordanWhat I'm looking for
I've supported Cisco wireless networks at Estarta Solutions' Wireless Division, troubleshooting WLC controllers, access points, and WLAN connectivity issues for clients.
I diagnose network incidents using troubleshooting tools and document configurations, solutions, and technical procedures. I collaborate with internal teams to resolve client issues efficiently and improve network performance across multiple sites.
During my trainee role at the Ministry of Public Works and Housing, I assisted with documentation, data management, team coordination, and market research.
I'm a Telecommunications and Electronics Engineering graduate with CCNA certification, Cisco-based environment experience, and a strong commitment to customer service.
Experience
Work history, roles, and key accomplishments
Customer Support Engineer
Estarta Solutions
Jan 2021 - Dec 2023 (2 years 11 months)
Provided technical support and troubleshooting for Cisco wireless networks, including WLC controllers and Access Points, and resolved WLAN connectivity issues. Diagnosed network issues using troubleshooting tools and documented configurations, solutions, and technical procedures.
Education
Degrees, certifications, and relevant coursework
Jordan University of Science and Technology
Bachelor's Degree, Telecommunications and Electronics Engineering
2011 - 2017
Bachelor's degree in Telecommunications and Electronics Engineering from Jordan University of Science and Technology, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Job categories
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