Open to opportunities

Amer Hwitat

@amerhwitat

Message

I am an experienced Systems Administrator and IT Analyst specializing in Linux, cloud, and automation.

Jordan

Message

What I'm looking for

I seek a senior systems or cloud engineering role where I can apply Linux, Azure, automation (Ansible/Bash/Python), and ITIL-driven incident management to improve availability, efficiency, and mentor teams in a fast-paced environment.

I am a dedicated Systems Administrator and IT Analyst with over 20 years supporting complex IT infrastructures across Linux and Windows, cloud technologies, and enterprise applications. I have handled Tier2/Level2 support for Microsoft Azure, Microsoft 365 and Office 365, and managed Linux environments (RHEL, SLES, Ubuntu) while administering Oracle databases and SAP ERP clusters.

I follow ITILv4 practices and use Azure DevOps, Agile Scrum, Ansible, Bash scripting and Python to drive automation and reliability. I have resolved complex hardware, networking and storage issues, completed extensive server architecture training, and mentored teams to improve incident management and operational efficiency.

Experience

Work history, roles, and key accomplishments

IT Analyst - Tier 2

CMG Interactive Limited

Oct 2022 - Jan 2024 (1 year 3 months)

Provided Tier 2 technical support for Microsoft Azure, Microsoft 365 and Office 365 incidents following ITILv4; analysed and remediated customer issues using Azure DevOps and Agile Scrum.

Microsoft Azure Microsoft Office 365 Azure DevOps Agile Scrum Incident Management Managed Services

Systems Engineer II

Dell Technologies

Aug 2021 - Oct 2022 (1 year 2 months)

Troubleshot hardware and operating system issues for Dell clients across EMEA, including networking, storage and DataGuard technologies; conducted incident management via Salesforce and supported cloud and Linux architectures.

Linux Networking Storage Dataguard Salesforce Incident Management EMEA Support

Linux Systems Administrator

Saudi Arabian Monetary Authority

Mar 2020 - Nov 2020 (8 months)

Managed RHEL, SLES and Ubuntu systems for SAMA's critical infrastructure; administered Oracle databases and SAP ERP clusters and automated tasks using Ansible and Bash to ensure high availability.

RHEL SLES Ubuntu Oracle DBA SAP Ansible Bash Scripting High Availability

Linux Systems Administrator

Nokia Saudi Arabia

Jul 2019 - Mar 2020 (8 months)

Provided technical support for Linux systems and network environments, planned and implemented network security measures, and produced documentation to enhance the helpdesk knowledge base.

Linux Network Security Documentation Troubleshooting Help Desk RHEL Ubuntu BASH

IT Instructor and Coordinator

Laureate Vocational

Sep 2011 - Jun 2019 (7 years 9 months)

Managed IT instructors and coordinated academic and operational activities; taught MIS, office applications, programming, project management and Adobe Creative Suite while supervising staff development.

Teaching Curriculum Development MIS Adobe Creative Suite Programming Project Management Educational Administration

Developer / Systems Analyst

Ministry of Finance

Jan 2002 - Sep 2011 (9 years 8 months)

Developed Oracle Forms and Reports applications, managed Oracle databases and underlying operating systems, and mentored systems administrators while troubleshooting hardware and software.