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Omar Alnaimat

@omaralnaimat

Data Analyst at Cisco, turning asset management data into Excel dashboards and decision-ready insights.

At Cisco, I analyze and validate enterprise data for asset management and service delivery decisions. I build Excel dashboards that turn operational data into clear insights, and cross-check information across asset management sources.

I also handle quality assurance for MACD, Renewal, and TU requests, tracking work against SLAs and investigating data discrepancies. In my client-facing work with CAMs and Cisco stakeholders, I share request updates and practical workarounds to help prevent delays from escalating.

Before moving into data analysis, I worked as a Senior Technical Consulting Engineer on Cisco TAC at ESTARTA, troubleshooting enterprise network, VoIP, identity, and application issues. My background includes CCNP Enterprise certification, and I’m developing my SQL and Python skills through an ongoing Higher Professional Diploma in Data Analytics.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Cisco

Jul 2026 - Present (3 months)

Perform advanced data analysis and quality validation across enterprise systems using Advanced Excel, with working knowledge of SQL and Python. Own end-to-end quality assurance for MACD, Renewal, and TU requests, maintaining a zero-escalation record.

Excel SQL Python Data Analysis Quality Assurance SLA Management Root Cause Analysis Data Visualization MACD Renewals

Senior Technical Consulting Engineer

Cisco TAC at ESTARTA

Jan 2021 - Jul 2026 (5 years 6 months)

Delivered consultative, client-facing technical support for large-scale production environments, monitoring system and network performance. Executed advanced troubleshooting and root cause analysis across enterprise networks, VoIP/IP telephony systems, and identity services.

Troubleshooting Root Cause Analysis VoIP SIP RTP QoS IP Telephony Identity Services Azure AD API Integration Webhooks Packet Analysis Network Monitoring

Information Technology Audit Consultant

Athar

Nov 2025 - May 2026 (6 months)

Delivered AI-focused audit and governance consulting, assessing client AI adoption and data governance practices. Maintained clear communication with stakeholders and led requirement-gathering sessions.

AI Governance Data Governance Audit Consulting Stakeholder Communication Requirements Gathering HTML

Technology Risk & Business Consultant

8Bit Forensic

Jul 2022 - May 2024 (1 year 10 months)

Provided client-facing business and technical consulting, combining technical expertise with IT risk assessment and governance advisory. Contributed to client proposals and audit-aligned process improvements.

IT Risk Management Governance Consulting Audit Stakeholder Communication Business Planning

Account Manager

124 Connect

Acted as primary client-facing contact, contributing to proposals and consultative account management while overseeing invoicing, reporting, and operational processes. Coordinated with accounting and operations teams to support reporting and data handling.

Account Management Client Relations Invoicing Reporting Operations Coordination

Technical Support Specialist

Zain Telecommunications

Provided customer-facing technical support for live production systems, monitoring services and handling incidents in a high-availability telecom environment. Diagnosed and resolved network, system, and application issues while escalating critical incidents.

Technical Support Incident Management System Monitoring Network Troubleshooting Telecommunications