Amjad Doudin
@amjaddoudin
IT Operations Assistant with expertise in technical support and systems.
What I'm looking for
I am an IT Operations Assistant with over five years of experience in providing high-quality technical support and system maintenance. My role at the World Food Programme has allowed me to develop a strong understanding of IT infrastructure, networking, and client services. I am dedicated to ensuring that technology serves as a reliable backbone for humanitarian efforts.
Throughout my career, I have successfully resolved complex technical issues, supported the implementation of secure VOIP services, and contributed to the optimization of network performance. I take pride in my ability to communicate effectively with users, ensuring their needs are met while maintaining a focus on continuous improvement of IT services.
My commitment to professional development is evident in my proactive approach to learning new technologies and processes. I am passionate about leveraging my skills in Microsoft Office 365 tools, Power BI, and SharePoint to develop automated solutions that enhance operational efficiency. I thrive in collaborative environments where I can contribute to meaningful projects that make a difference in people's lives.
Experience
Work history, roles, and key accomplishments
IT Operations Assistant
WFP - World Food Programme
Feb 2020 - Feb 2025 (5 years)
Provided high-quality technical support, system, and data maintenance, utilizing the corporate Global Service Management Tool to resolve IT requests and troubleshoot hardware, software, and systems. Supported audio-video conferencing infrastructure, implemented Secure VOIP Deployment, and monitored data center devices using WhatsUp Gold, while also developing automated processes with Microsoft Off
Education
Degrees, certifications, and relevant coursework
Unknown
BA degree, Computer Science/Engineering
Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. BA degree in Computer Science/Engineering is an added value.
Tech stack
Software and tools used professionally
Interested in hiring Amjad?
You can contact Amjad and 90k+ other talented remote workers on Himalayas.
Message AmjadFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
