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Yousef Momani

@yousefmomani

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System Engineer at Aspire who handled L1/L2 support, escalations, and onboarding while improving IT service operations.

Jordan

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What I'm looking for

I'm seeking opportunities in IT support, infrastructure, or system administration, either on-site in Jordan or remotely worldwide. I'm open to learning and staying updated with the latest IT technologies.

At Aspire, I delivered L1/L2 technical support through ServiceDesk, Microsoft Teams, email, and phone. I troubleshot hardware, software, network, and access issues, and acted as an escalation point for complex incidents.

I also managed Active Directory users and permissions, tracked IT assets and software licenses, and maintained technical documentation. I supported onboarding and daily IT operations aligned with ITIL practices.

At Aspire IT Services, I monitored network and systems environments in a 24x7 NOC, managed Windows and Linux servers, and deployed and managed services on AWS. I'm seeking opportunities in IT support, infrastructure, or system administration, on-site in Jordan or remotely worldwide.

Experience

Work history, roles, and key accomplishments

System Engineer

Aspire, Jordan

Jun 2025 - Mar 2026 (9 months)

• Deliver advanced L1/L2 technical support for end users via ServiceDesk, Microsoft Teams, email, and phone while
maintaining SLA compliance and high customer satisfaction.
• Troubleshoot basic and complex hardware, software, network, and access issues, performing root cause analysis to minimize recurring incidents.
• Manage Active Directory users, groups, and access permissions.
• Execute syst

Gcc support

Acuative

Jan 2025 - Jun 2025 (5 months)

Worked as Gcc support at Acuative.

IT Support - Help Desk

Zetta - SequentTal Unit

Nov 2024 - Dec 2024 (1 month)

Provide technical support for hardware and software issues for local and remote employees, including laptops, desktops, and peripherals.
Respond to help desk tickets and resolve issues using Jira, Slack, and email.
Manage and troubleshoot company tools like Jira, Confluence, Slack, Bitbucket, and others.
Assist in onboarding new employees, including setting up laptops and configuring software.
Mai

System Administrator

Optimum Partners - Jordan

Dec 2023 - Feb 2024 (2 months)

Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Take responsibility for projects and solutions within the larger business initiative.

Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace.
Enable faster and smarter business process

System Engineer

Aspire IT Services

Dec 2022 - Nov 2023 (11 months)

System Engineer IT Global NOC:

Work in a 24x7 team monitor, diagnosing network errors and systems environments on different monitoring tools such as Nagios, SolarWinds, site24x7, Pagerduty & Slack and others,Creating incident reports.

Analyze network, application, and infrastructure issues, Identify, and resolve problems involving Troubleshoot hardware and software or network connectivity prob

Customer Service Representative

Extensya

Aug 2021 - Nov 2021 (3 months)

help customers with complaints and questions
give customers information about products and services
helping customers understand the product and answering questions about their reservations

Technical Support Specialist

The Quick Detector

Feb 2021 - Aug 2021 (6 months)

• Improve System stability and Performance by Diagnosing Hardware and Software.
• Management and Operate Communication receivers & automation software & Ticking system.
• MS Windows server Active Directory Administration.
• Writing reports && User manuals for the Technical Team.