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Network Engineer at Acuative who improved enterprise network stability and uptime.

Jordan

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At Acuative, I monitored and troubleshot enterprise LAN, WAN, and VPN connectivity, and configured Cisco routers, switches, and Fortinet FortiGate firewalls. I resolved critical network incidents within SLA targets and improved network stability and uptime for enterprise customers.

At Wetechjo - Limited Contract, I maintained Windows servers and IT equipment, managed Microsoft Active Directory accounts and permissions, and provided technical support to end users. I also monitored performance, performed backups, and applied updates to support system stability and security.

Earlier, I supported network installation and troubleshooting at Manaseer Oil and Gas, using Nagios and SolarWinds to monitor network operations. I hold a Diploma in Cybersecurity from Luminus Technical University College and certifications including CCNA, CEH, CCS, and eCIR.

Experience

Work history, roles, and key accomplishments

Network Engineer

Acuative

Jan 2025 - Mar 2026 (1 year 2 months)

Monitored and troubleshot enterprise network connectivity and performance issues across LAN, WAN, and VPN environments. Managed Cradlepoint devices using NetCloud, configured Cisco routers and switches, and provided Tier 2 technical support.

Cradlepoint Netcloud Routing And Switching FortiGate LAN WAN VPN Network Troubleshooting SLA Management

IT Technical Support / System Administrator

Wetechjo

May 2024 - Oct 2024 (5 months)

Installed, configured, and maintained Windows servers, desktop computers, and other IT equipment. Managed user accounts and security policies in Active Directory, and provided technical support to end users.

Windows Server Active Directory System Administration Technical Support Network Administration Firewalls Wireless Access Points

Information Security Project - Intern

Luminus Technical University

Jul 2022 - Sep 2022 (2 months)

Assisted in analyzing security logs and alerts to detect suspicious activities and support incident response. Participated in implementing security controls and performing risk assessments.

Security Events And Logs Analysis Incident Response Firewalls Antivirus Access Management Risk Assessment

Retail Sales Representative

Imperial Brands PLC

Mar 2018 - Jun 2021 (3 years 3 months)

Built strong customer relationships and promoted products. Achieved and exceeded monthly sales targets through effective product promotion and upselling.

Customer Service Sales Upselling Merchandising Stock Management

IT Specialist / System Administrator

Universal Civilizations Academy

Dec 2016 - Jan 2018 (1 year 1 month)

Provided IT support for 200+ users, managed Active Directory and network security configurations, and configured VLANs, DHCP, DNS, and firewall policies.

Active Directory Network Security VLAN DHCP DNS Firewalls Windows Server System Administration

Technical Support Specialist (ERP)

Wings Soft

Mar 2016 - Nov 2016 (8 months)

Supported ERP deployments and database environments, resolving user issues related to application functionality, access, and data accuracy. Assisted with ERP configuration and report generation.

ERP Databases Technical Support Configuration Report Generation

Network Specialist

Manaseer Oil and Gas

Mar 2013 - Mar 2016 (3 years)

Assisted with network installation and troubleshooting, used Nagios and SolarWinds monitoring tools, and configured Cisco routers and FortiGate firewalls.

Nagios Solarwinds Cisco Routers FortiGate Network Troubleshooting Network Security