Ahiya Begum

Managed complex diary scheduling for interviews across multiple locations and coordinated candidate travel arrangements. Built and maintained strong relationships with hiring managers and key stakeholders, acting as a liaison between candidates and internal teams.

Managed the full recruitment lifecycle, including job posting, CV screening, and interview scheduling. Maintained applicant tracking system (ATS) with up-to-date candidate information and provided first-line support for Talent Acquisition queries.

Operated tills, handled cash and card transactions, and assisted customers with purchases. Managed online order collections, kiosk sales, stock replenishment, and maintained shop floor standards.

Handled inbound calls addressing billing, technical, and general queries, delivering structured customer service. Worked in a target-driven environment focused on KPIs like NPS and sales conversion, consistently exceeding performance targets.

Welcomed customers, assisted with product inquiries and purchases, and managed deliveries. Organized stock by department, handled transactions, and upsold products to meet targets and incentives.

Served food, snacks, and beverages to football fans in a fast-paced setting, operating tills and handling cash transactions. Replenished stock and ensured cleanliness of the work area, delivering quick and efficient service.

Grade: 2:1

Completed a Bachelor of Arts with Honours in Business and Human Resource Management, achieving a 2:1 classification. Also obtained a Level 5 CIPD Qualification, enhancing expertise in HR practices.

Grade: DDM

Achieved a BTEC Business Level 3 qualification with DDM grades. This program provided a strong foundation in business principles and practices.

Grade: English Literature: Grade 6, Maths: Grade 4, Science (combined): Grade 5, French: Grade 7, History: Grade 4, Hospitality & Catering: Grade B, Business & Communication Systems: Grade B

Completed secondary education with strong grades in various subjects, including English Literature, Maths, Science, French, History, Hospitality & Catering, and Business & Communication Systems. Developed foundational academic skills across a diverse curriculum.