At Niftel Communication, I handled inbound and outbound customer calls about product and service queries, billing issues, and technical problems. I resolved complaints and updated customer interaction records in CRM systems.
In a Sales Executive role in an international US voice process, I spoke with US-based clients about their needs and sales opportunities. I generated leads, followed up with prospects, handled objections, and worked toward sales targets.
I'm studying for a Bachelor of Arts in English (Hons.) and have experience in customer support and sales. I also have experience with email and chat support, and Microsoft Office.
