Looking for a job

Shreyash Yadav

@shreyashyadav

Message

I resolve high-volume customer inquiries while improving support workflows and customer satisfaction.

India

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues, manage escalations, improve troubleshooting workflows, and help build customer loyalty in a busy support environment.

At Niftel Communications, I handle 45–55 customer inquiries a day across phone and chat, achieving a 94% customer satisfaction score. I also manage 500–650 support tickets monthly and prioritize critical cases to consistently meet SLA targets.

I enjoy turning frustrated customers into loyal ones through clear communication, troubleshooting, escalation management, and multilingual support. I also organize weekend bike trips, coordinating routes, budgets, and riders while solving logistical problems.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Niftel Communications Pvt Ltd

Mar 2026 - Dec 2026 (9 months)

Handled 45–55 inbound customer inquiries per day via phone and chat, achieving a 94% customer satisfaction score. Managed 500–650 support tickets monthly, prioritizing critical cases to meet SLA targets consistently.

Customer Support Inbound Calls Live Chat Ticket Management SLA Compliance Excel Escalation Management Multilingual Communication

Education

Degrees, certifications, and relevant coursework

Sacred Heart School

Intermediate, Commerce

2022 - 2023

Completed Intermediate (Commerce) with key subjects including Accountancy, Business Studies, Economics, and Mathematics. Built practical skills in financial accounting, bookkeeping, basic taxation, and business communication; led a class budgeting and cost-analysis project.

Sacred Heart School

High School, General

2020 - 2021

Completed high school with focused coursework in Mathematics, English, and Science. Developed strong communication, teamwork, and problem-solving skills through class projects and extracurricular activities.