Maartje KoningMK
Open to opportunities

Maartje Koning

@maartjekoning

Dynamic E-Commerce Operations Specialist

Portugal

What I'm looking for

I'm looking for a dynamic e-commerce company that values innovation, customer-centricity, and collaboration. I'm excited to join a team that shares my passion for making a real difference in people's lives and is committed to driving business growth through operational efficiency and excellence.

As a seasoned E-Commerce Operations Specialist with 8+ years of experience, I excel in managing inventory, boosting operational efficiency, and leading cross-functional teams in remote settings. With a proven track record of optimizing workflows, improving KPIs, and collaborating effectively across time zones, I thrive in remote environments and love working with teams to solve challenges.

I'm passionate about driving innovation and contributing to customer-centric companies that are committed to making a real difference in people's lives. With a strong background in operations management, data analysis, and cross-functional collaboration, I'm well-equipped to navigate complex e-commerce operations and drive business growth.

Outside of work, I'm a devoted mother, wife, and dog lover who enjoys surfing and relaxing at the beach with my loved ones.

Experience

Work history, roles, and key accomplishments

TF
Current

Operations Coordinator

The Simple Folk

Jul 2022 - Sep 2022 (2 months)

Improved inventory accuracy and product lead times by 10% through regular audits and enhanced vendor management processes.

VE

Head of Customer Service

Vertellis

Sep 2021 - Jul 2022 (10 months)

Managed a multilingual team of 10 to resolve customer inquiries related to product availability, shipping, and inventory discrepancies.

HF

Head of Customer Service

Hyperbiotics/Sari Foods/42N

Aug 2019 - Sep 2021 (2 years 1 month)

Managed customer service teams across multiple brands, reducing return rates by 50% through workflow improvements.

TF

Project Manager

The Simple Folk

Feb 2017 - Aug 2019 (2 years 6 months)

Managed the integration of WMS and ERP systems, improving product availability and stock tracking across e-commerce platforms.

VC

Operations and Supply Chain Manager

Valentia Clean

Feb 2017 - Aug 2019 (2 years 6 months)

Oversaw the production and fulfillment of 20+ products, managing the entire inventory lifecycle from supplier sourcing to final customer delivery.

Education

Degrees, certifications, and relevant coursework

Maartje hasn't added their education

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Tech stack

Software and tools used professionally

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Maartje Koning - Operations Coordinator - The Simple Folk | Himalayas