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Joana Silva

@joanasilva4

Operations & Customer Experience Coordinator at RWS Group, coordinating international rollouts and improving workflows to reduce manual work.

Portugal
Message

At RWS Group, I coordinate operational projects and initiatives across international teams, keeping priorities, ownership, timelines, and follow-up clear through execution.

I coordinate process rollouts, platform updates, and operational changes, working with stakeholders and technical teams to support smooth implementation. I also identify process gaps and recurring issues, contributing to improvements that simplify workflows and reduce manual work.

At the International Iberian Nanotechnology Laboratory, I created and simplified multilingual content for digital platforms and helped coordinate scientific communications. I also optimized translation workflows for technical nanotechnology content.

Earlier, as a Sales Assistant at Bambini Store, I supported customer service and sales, created displays, and replenished stock. I hold a Master's Degree in Translation and Multilingual Communication from the University of Minho.

Experience

Work history, roles, and key accomplishments

RG
Current

Operations & Customer Experience Coordinator

RWS Group

Feb 2023 - Present (3 years 7 months)

Coordinates operational projects and initiatives across international teams, ensuring clear priorities, ownership, timelines, and follow-up through execution. Manages multiple priorities and workstreams, identifies process gaps, and collaborates with technical teams to implement improvements.

IL

Translator - Curricular Internship

International Iberian Nanotechnology Laboratory

Feb 2022 - Jun 2022 (4 months)

Created and simplified multimodal and multilingual content for digital platforms, supporting clear and consistent communication across audiences. Coordinated multilingual content development and optimized translation workflows for technical nanotechnology content.

Education

Degrees, certifications, and relevant coursework

University of Minho logoUM

University of Minho

Master's Degree, Translation and Multilingual Communication

2020 - 2023

Master's Degree in Translation and Multilingual Communication from the University of Minho, completed in March 2023.

University of Minho logoUM

University of Minho

Bachelor Degree, Portuguese and Lusophone Studies

2017 - 2020

Bachelor Degree in Portuguese and Lusophone Studies from the University of Minho, completed in June 2020.

Tech stack

Software and tools used professionally

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