Open to opportunities

Agu Eucharia

@agueucharia1

Message

Customer service professional delivering high-volume support with empathy and measurable satisfaction.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid customer-focused role where I can apply empathy, clear communication, and process-driven support to improve customer satisfaction and grow into client success or operations responsibilities.

I am a customer service professional with over four years of hands-on experience delivering high-volume, people-centered support that consistently achieves strong satisfaction results.

I excel at clear verbal and written communication, conflict de-escalation, and proactive issue resolution, which helped me attain a 90% customer satisfaction rating while managing inquiries and shipments at Gig Logistics.

My technical toolkit includes Microsoft Office, Google Workspace, virtual assistance skills, and a reliable remote setup (laptop, solar/generator power, stable internet) that enables uninterrupted support.

I hold a B.Sc. in Accounting (Second Class Honors) and multiple professional certifications—Customer Services and Relationship Management, Project Management, HR Management, Google Data Analytics, Graphic Design, and Virtual Assistant training—which together inform my structured, professional approach to customer success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Gig Logistics

Apr 2021 - Present (4 years 11 months)

Provided customer support for walk-in and phone inquiries, resolving issues and complaints to achieve a 90% customer satisfaction rate while processing shipments and ensuring accurate documentation.