Open to opportunities

Frank Romagosa

@frankromagosa

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Experienced UX Research Leader and Strategic Anthropologist.

United States

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What I'm looking for

I seek a role that values user-centered design and offers opportunities for strategic impact and collaboration.

I am a seasoned UX Research Leader and Strategic Anthropologist with over 20 years of experience driving impactful research across various sectors, including fintech, healthtech, and SaaS. My expertise lies in qualitative and mixed-methods research, where I excel at translating complex insights into actionable strategies. I have a proven track record of partnering with cross-functional teams to shape product strategies and influence senior stakeholders, ensuring that user needs align with long-term business outcomes.

Throughout my career, I have successfully built research functions and mentored teams, fostering a culture of collaboration and innovation. My recent roles include consulting for high-profile clients such as Otsuka and Wells Fargo, as well as leading research initiatives at JPMorgan Chase and Workday. I am passionate about enhancing user experiences and driving digital transformations through strategic research.

Experience

Work history, roles, and key accomplishments

Current

Consultant – UX Research & Strategy

Current

Self Employed

Jan 2018 - Present (7 years 4 months)

Partnered on strategic research initiatives for clients including Otsuka, BP, Wells Fargo, Fitbit, and Allied Modern Health. Applied methods such as diary studies, usability testing, longitudinal tracking, and executive workshops to deliver insights that shaped roadmaps and digital health transformations.

Usability Testing Diary Studies Strategic Synthesis

Lead UX Researcher

Workday

Sep 2022 - Jan 2023 (4 months)

Directed research on developer experience and platform extensibility tools. Collaborated with engineering and product teams to design intuitive backend-facing solutions and shaped strategy for API usability.

Usability Testing Design Thinking Agile Collaboration Research Coaching

Senior UX Researcher

CloudSort

Jun 2022 - Sep 2022 (3 months)

Defined and led research strategy for logistics software startup, conducting rapid iterative testing with field and ops teams to support go-to-market UX refinement.

Usability Testing Agile Collaboration Research Coaching Strategic Synthesis

Lead UX Researcher

JPMorgan Chase

May 2021 - May 2022 (1 year)

Led research for digital payments and bill pay strategy across multiple platforms. Synthesized insights to influence product design and executive decision-making while partnering closely with design and engineering teams to improve usability.

Usability Testing Strategic Synthesis Agile Collaboration

Lead UX Researcher

Intel (via Publicis Sapient)

Feb 2021 - Mar 2021 (1 month)

Owned end-to-end research for a global developer portal initiative, executing foundational, generative, and evaluative research across user journeys to guide product strategy.

Usability Testing

Senior Design Researcher

HiRoad

Jun 2019 - Jun 2020 (11 months)

Led behaviorally informed research for usage-based insurance and rewards models, collaborating with actuaries and data scientists to inform segmentation and incentive design.

Usability Testing Strategic Synthesis