Open to opportunities

Agha Jehanzeb

@aghajehanzeb

Message

I am a customer service and sales professional with strong client relations and appointment-setting expertise.

Pakistan

Message

What I'm looking for

I seek a customer-focused role in a growth-oriented organization where I can apply sales, appointment-setting, and service skills to improve retention and drive business growth.

I am an experienced customer service and sales professional with over a decade of experience supporting clients, scheduling appointments, and closing sales across B2B and B2C environments.

I have served as an Appointment Setter at Gateway Mergers and Acquisitions and held customer-facing and sales roles at ePlanet Communications, Fleet System (Riyadh), Falcon i, Tradekey and TPL campaigns, where I handled inbound and outbound calls, logged call details and follow-ups, coordinated meetings, developed quotes and proposals, and produced MIS and statistical reports.

I bring strong Microsoft Office and PC skills, experience with invoicing and budget handling, negotiation and training capabilities, and a focus on customer retention. I am motivated to join a growth-oriented organization where I can apply my appointment-setting, business development, and customer-service expertise to drive measurable results.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Gateway Mergers and Acquisitions

Jun 2023 - Present (2 years 2 months)

Made outbound calls to business owners, qualified leads, scheduled meetings with senior advisors, and logged call details to support the sales pipeline.

Cold Calling Lead Qualification Appointment Setting CRM

Customer Service Executive

ePlanet Communications Inc.

Apr 2017 - Mar 2023 (5 years 11 months)

Handled inbound and outbound customer inquiries via phone, email and live chat, entered accurate customer records and provided product and service information to improve response consistency.

Customer Service Live Chat Email Support CRM Data Entry Microsoft Office Troubleshooting

Business Development Executive

Fleet System

Oct 2015 - Dec 2016 (1 year 2 months)

Researched and prospected organizations, pitched products and services, arranged meetings with potential clients and developed proposals to close new business.

Lead Generation Sales Prospecting Client Meetings Proposal Development Negotiation CRM

Customer Service Representative

Falcon i (Pvt.) Limited

Mar 2013 - Sep 2015 (2 years 6 months)

Sold GPS tracking software and motor insurance, promoted policies through campaigns, coordinated with support to exceed service levels, and managed invoicing and payment follow-ups.

Sales GPS Insurance Sales Campaigns Customer Support Invoicing

Sales QA Supervisor

Tradekey (Pvt.) Limited

Nov 2009 - Mar 2013 (3 years 4 months)

Coordinated with regional offices and resellers, monitored performance and produced statistical reports, maintained invoicing records and trained staff to advance sales order completion.

Sales QA Performance Monitoring Reporting Invoicing Training Data Analysis

Customer Sales Executive

TRG - The Resource Group

Jan 2006 - Nov 2009 (3 years 10 months)

Managed inbound and outbound sales for trackers and motor insurance, executed renewal campaigns and MIS reporting to maximize policy retention and collections.

Insurance Sales Renewals MIS Customer Retention Email Communication