Open to opportunities

Faiz Siddiqui

@faizsiddiqui

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Sales and customer service professional specializing in telecommunication campaigns and lead generation.

Pakistan

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What I'm looking for

I seek a role in a dynamic, innovative organization where I can apply sales, lead generation, CRM and appointment-setting expertise to drive revenue, improve retention, and grow into leadership.

I am a results-driven sales and customer service professional with extensive experience in telecommunication campaigns, lead generation, and appointment setting. I consistently use CRM systems and LinkedIn Sales Navigator to drive outreach and convert prospects.

In recent roles I handled US-based sales campaigns focused on clearing credit card bills and loans, managed high-volume customer calls, and led teams to exceed targets while improving customer retention. I have also supported billing inquiries and complaint resolution to maintain high satisfaction.

My background includes remote roles in data annotation and market research, social media marketing support, and running a restaurant where I managed daily operations. I combine analytical skills in data validation and reporting with practical experience in outreach and campaign execution.

I hold diplomas in Tourism & Hospitality Management and Baking & Patisserie and completed Google’s Fundamentals of Digital Marketing. I am seeking a role where I can apply my sales, CRM, and outreach expertise to deliver measurable results and grow into expanded responsibilities.

Experience

Work history, roles, and key accomplishments

Sales Agent

OneTen Communications

Feb 2024 - Nov 2024 (9 months)

Handled sales for US-based campaigns focused on clearing credit card bills and loans; managed high-volume calls and led the team to exceed sales targets while improving customer retention.

Cold Calling Lead Generation CRM Telemarketing Sales Strategy Customer Retention

Customer Service Representative

Ossha Tech

May 2023 - Dec 2023 (7 months)

Provided billing support and resolved customer complaints for a US-based campaign, delivering prompt CRM-managed responses to maintain high satisfaction.

Customer Support Billing CRM Data Entry

Executive PA to the Director

Limited Company Contractors Solutions

Sep 2022 - Jan 2023 (4 months)

Supported the director with lead generation via Facebook and LinkedIn prospecting, provided contractor tax support, and produced data analysis and reporting to streamline operations.

Executive Support Lead Generation Contractor Tax Data Analysis Reporting

Appointment Setter

Bulb Outreach

Mar 2022 - Nov 2022 (8 months)

Performed lead generation via calls and emails for a UK-based campaign, setting appointments for the sales team and conducting follow-ups to sustain pipeline interest.

Lead Generation Cold Calling Appointment Setting CRM Lead Follow Up

Data & Research Analyst

Silverlight Research

Mar 2022 - Aug 2022 (5 months)

Conducted market research and data analysis to support client strategies and delivered actionable insights through reporting.

Market Research Data Analysis Reporting Excel Data Visualization

Data Annotator

Pressor Inc.

Jan 2022 - Apr 2022 (3 months)

Labeled images and annotated data for machine learning models to improve training dataset quality and model accuracy.

Data Annotation Image Labeling Quality Assurance Data Entry Remote Collaboration

Social Media Marketing Assistant

CreativeCodes

Aug 2020 - Aug 2021 (1 year)

Assisted with social media marketing and content management for multiple clients and restaurants, improving engagement across Google, YouTube, Facebook, and Instagram.

Social Media Marketing Content Creation Google YouTube Facebook Ads Instagram Canva

Restaurant Owner

Kaffe D'e Caribbean

Sep 2019 - Sep 2020 (1 year)

Managed daily restaurant operations including staff supervision, inventory control, and customer service to maintain quality and profitability.

Operations Management Hospitality Inventory Control Customer Service P&L management

Education

Degrees, certifications, and relevant coursework

MasterClass (Karachi)

Diploma in Baking & Patisserie, Baking & Patisserie

2023 -

Completed a Diploma in Baking & Patisserie, focusing on baking techniques, pastry preparation, and patisserie skills from March to September 2023.

College of Tourism and Hospitality Management (COTHM)

Diploma in Chef, Culinary Arts

2015 - 2016

Completed a Diploma in Chef focusing on culinary skills, kitchen operations, and food preparation from August 2015 to June 2016.

Pakistan Embassy School, Jeddah

Matriculation, Secondary Education

Completed Matriculation at Pakistan Embassy School in Jeddah, Saudi Arabia.

College of Tourism and Hospitality Management (COTHM)

Diploma in Tourism and Hospitality Management, Tourism and Hospitality Management

2014 - 2017

Completed a Diploma in Tourism and Hospitality Management covering hospitality operations, tourism management, and service standards from 2014 to 2017.