Open to opportunities

Aftab Safdar

@aftabsafdar

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Customer Support Specialist with 3+ years of experience.

Pakistan

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Support Specialist with over three years of experience in providing exceptional service to global clients, including Uber EMEA and TapTap Send. My expertise lies in managing high-volume inbound and outbound support, where I have consistently driven customer satisfaction and streamlined processes using advanced tools like Zendesk and Salesforce.

In my current role at TapTap Send, I handle over 200 daily emails and inbound calls, focusing on user onboarding and KYC verification. My proactive approach to issue resolution has resulted in a 20% boost in customer satisfaction. Additionally, I have trained new hires on CRM tools, significantly reducing onboarding time. My previous experience at Mindbridge Private Limited further honed my skills in resolving complex queries and collaborating with internal teams to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TapTapSend

Jul 2023 - Present (1 year 11 months)

Currently managing over 200 daily emails and inbound calls for user onboarding and KYC verification. Improved customer satisfaction by 20% through proactive issue resolution and upselling services. Trained new hires on CRM tools, reducing onboarding time by 30%. Created a knowledge base to deflect repetitive queries.

Zendesk Customer Support KYC Training Communication Problem Solving Upselling Technical Support

Customer Service Representative

Mindbridge Private Limited

Sep 2022 - May 2023 (8 months)

Provided exceptional support to Uber drivers and riders in the UK & Ireland, resolving issues via phone and email. Managed high volumes of inbound queries and assisted new drivers with onboarding. Collaborated with internal departments to resolve complex customer concerns.

Customer Support Communication Problem Solving Onboarding Team Collaboration Technical Support Time Management Leadership Documentation

Education

Degrees, certifications, and relevant coursework

University of Engineering and Technology, Lahore

Bachelor of Mechanical Engineering, Mechanical Engineering

2018 - 2022

Completed a Bachelor of Mechanical Engineering, focusing on the principles of mechanical design, thermodynamics, and fluid mechanics. Engaged in hands-on projects and collaborative learning to develop practical engineering skills.