ahad series
@ahadseries
I resolve fintech, e-commerce, and food delivery customer issues while maintaining 95%+ CSAT.
PakistanWhat I'm looking for
I've supported customers across Mind Bridge, Talabat, and Taptap Send, resolving inquiries involving food delivery orders, rider tracking, cross-border transfers, payment failures, refunds, and account verification. I consistently maintain 95%+ CSAT while handling high-stress escalations with active listening and empathy.
I also use Zendesk, HeroCare, CRM tools, and Slack to track interactions, analyze feedback, improve workflows, and build long-term client relationships. My experience in sales, marketing, accounts, and client relationship management strengthens my customer-focused problem-solving approach.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Mind Bridge
Jan 2025 - Present (1 year 8 months)
Manage client inquiries through CRM platforms, providing tailored solutions to maintain long-term client relationships. Apply active listening and empathy to resolve high-stress customer escalations efficiently while maintaining a 95%+ CSAT rating.
Education
Degrees, certifications, and relevant coursework
Divisional Public School and College Sahiwal
FSc, Pre-Engineering
Completed FSc Pre-Engineering in 2023 and Matriculation in 2021.
Availability
Location
PakistanAuthorized to work in
Job categories
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