Dilawer Ahsan

I am a dedicated Customer Support Specialist with over 5 years of experience in delivering exceptional service for global leaders like Amazon and Teleperformance. My expertise lies in providing high-quality support through various channels, including live chat, email, and ticketing platforms. I have a proven track record of maintaining high customer satisfaction scores, with a CSAT of over 95% while resolving complex issues efficiently.

Throughout my career, I have honed my skills in troubleshooting, SLA management, and client retention. I am committed to building positive customer experiences and improving operational efficiency. My experience includes managing customer support for top international clients in the retail and tech industries, where I consistently achieved quick resolution times and recognized SLA performance. I thrive in collaborative environments, working closely with QA and training teams to enhance communication and support quality.