AFRIN ISLAM MIM

Here's a detailed, natural profile for Himalayas:

I am a remote operations and customer experience professional based in Dhaka, Bangladesh, with over five years of experience supporting U.S. and European based companies across healthcare, B2B services, and SaaS environments.

What I Do

My work sits at the intersection of customer operations, scheduling coordination, CRM management, and cross-functional team support. I am the person who makes sure nothing falls through the cracks, every client feels heard, every follow-up happens on time, and every record is accurate and audit-ready.

Where I Have Done It

At CenterLight Healthcare (USA), I managed high-volume patient scheduling and coordination across multiple U.S. time zones, maintaining strict HIPAA compliance using CareCompass while acting as the primary point of contact between patients, providers, and internal teams.

At Field Service Tech (Europe), I delivered multi-channel customer support via phone, chat, and email, managed escalations through Zendesk, maintained CRM records in HubSpot, and collaborated with operations and product teams to identify and fix recurring issues.

At Kompitech (Europe), I executed outbound B2B lead generation through cold calls, email, and LinkedIn, built targeted prospect lists using Apollo and SalesQL, managed pipeline records in HubSpot, and set qualified appointments that supported sales team conversion.

Tools I Use

Zendesk, HubSpot, Intercom, CareCompass, Apollo, SalesQL, Hubstaff, Hootsuite, Microsoft 365, Google Workspace, ChatGPT, Claude, and Canva.

What I Am Good At

I am exceptionally organised, proactive, and reliable. I do not wait to be told what needs doing. I spot it, own it, and get it done. I have a genuine talent for managing high-volume communication professionally without letting quality slip, and I take pride in making every client interaction feel valued and well-handled.

I am also a strong written communicator. My BA in English Literature and ongoing MA in TESOL at North South University have sharpened my ability to communicate clearly, adapt my tone to different audiences, and produce polished written outputs consistently.

Languages

Fluent in English, Bengali, and Hindi.

Availability

Fully available for U.S. EST, CST, and European timezone roles. Open to full-time remote positions immediately.

What I Am Looking For

I am seeking a long-term remote role where I can make a genuine contribution to operations, customer success, healthcare coordination, onboarding, sales support, or virtual assistance. I thrive in fast-paced, high-ownership environments where reliability, communication, and attention to detail are valued above everything else.