Sam Round

Managed candidate outreach and recruitment calls for applicants responding to job postings, conducting initial screening and coordinating onboarding and training logistics. Maintained accurate hiring pipelines and applicant records in CRM tools while keeping candidates updated throughout the process.

Managed 120+ inbound customer interactions daily across phone, email, and chat, resolving escalated issues while maintaining service standards. Monitored quality assurance metrics (AHT, KPI performance, and adherence to service standards) and supported junior agents through coaching and CRM-based case tracking.

Served as Executive Assistant to the CEO, managing complex scheduling, documentation, and day-to-day administrative operations while supporting remote-team recruitment and onboarding. Led remote staff as Team Manager and Country Head, coordinating client communication and Airbnb property management tasks including listings, marketing coordination, and lead pipeline follow-up.

Delivered high-volume customer support (120+ contacts daily) via phone, chat, and email, resolving logistics and delivery issues across the Middle East region. Investigated delivery complaints, handled escalations, supported team leads with daily operations, and maintained detailed CRM and logistics records.

Provided virtual and personal assistant support to international clients, including document organization, scheduling, and coordination of daily tasks. Supported real-estate research and follow-ups, coordinated basic website setup, and created marketing graphics using Canva.

Completed a Bachelor of Business Administration (BBA) in Business Management at the University of Dhaka.

Completed a Diploma in International Business Management (Dubai, UAE).