Adriana Mendoza
@adrianamendoza1
Senior Project and Operations Manager driving operational excellence and AI-enabled efficiency.
MexicoWhat I'm looking for
I am a bilingual (English–Spanish) senior project and operations manager with 18+ years leading complex, cross-functional initiatives across telecom, manufacturing, and digital-first organizations. I focus on building execution clarity through process design, metrics, and systems adoption to enable teams to deliver consistently without micromanagement.
I have led large portfolios and built scalable delivery systems—migrating teams from spreadsheets to Asana, implementing automations with Zapier/Make, and integrating CRM and LMS platforms to improve throughput and customer experience. Notable achievements include owning 64% of a broadband deployment portfolio end-to-end and delivering a $147K annual cost recovery through a local insourcing initiative.
I bring strong program coordination, stakeholder alignment, and continuous improvement skills, and I am expanding formal Agile knowledge while applying AI-powered automation and dashboard reporting to drive measurable operational improvements and scalable, remote team performance.
Experience
Work history, roles, and key accomplishments
Sr. Project Manager
AccessParks
Mar 2024 - Jul 2025 (1 year 4 months)
Led Western U.S. broadband infrastructure portfolio, owning 42 of 66 deployments (64%) from kickoff through turn-up while meeting schedule, scope, and budget targets; built scalable Asana delivery system to improve accountability and reporting.
Community Manager
Growmotely
Feb 2022 - Dec 2023 (1 year 10 months)
Scaled a global remote talent community, increasing engagement and retention through programming and data-driven initiatives; optimized CRM automations to improve lead capture, nurture, and conversion.
Operations Manager
PepTalkHer
Sep 2021 - Feb 2022 (5 months)
Launched three online course programs end-to-end and implemented Zapier automations to reduce manual tasks and improve team productivity; built SOPs and dashboards to track learner funnel KPIs.
General Operations Manager
Go Solar Easy
Jan 2021 - Sep 2021 (8 months)
Built and led a new call center team in Mexico and Colombia, designing SOPs, training curricula, and KPI frameworks that improved service levels, quality, and agent retention in a remote model.
TCLed production line transfers and insourcing programs, coordinating Ops, Quality, Engineering, and suppliers to protect yield and schedule; negotiated a local insourcing initiative achieving $147K annual cost recovery.
Co-Founder
Integraciones Industriales
Aug 2011 - Nov 2017 (6 years 3 months)
Founded and managed a manufacturing services business delivering process improvements and tech integration for regional clients, overseeing scoping, negotiations, and project execution.
Education
Degrees, certifications, and relevant coursework
The Big School
Certificate, Artificial Intelligence
2025 -
Comprehensive professional certification program covering AI fundamentals, workflow automation, and applied intelligence for business operations.
Instituto Tecnológico de Hermosillo
Bachelor of Science, Electronics Engineering
2000 - 2004
Bachelor of Science in Electronics Engineering focused on electronics principles and applied engineering practices.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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