Open to opportunities

Manuel Arias

@manuelarias

Senior Operations Manager driving profitable, multi-area operations with Power BI KPIs, automation, and executive reporting.

Mexico

Message

What I'm looking for

I’m looking to lead operations with clear accountability for P&L, SLAs, and risk control—while leveraging Power BI dashboards, process automation, and cross-functional alignment to deliver measurable performance gains for customers and executives.

I’m a results-driven Senior Operations Manager with 8+ years of experience leading high-performance teams, managing large-scale operations, and delivering financial excellence. I oversee multi-area operations, fleet and affiliate management across international markets, while safeguarding P&L health and profitability. I’m known for Power BI KPI design, executive reporting, cross-functional coordination, and client relationship management.

In my recent role, I design and maintain Power BI KPI dashboards, hold full accountability for operations, and coordinate Finance, Commercial, Technology, and other business units to meet contractual standards and SLAs. Previously, I led PCI DSS Recertification coordination, deployed a chargeback reduction tool that improved customer experience, and automated control monitoring across 200 services, reducing manual effort by 80%. I bring a strong track record in financial control, process automation & optimization, risk management & internal control, and strategic project implementation across fintech, logistics, and consulting.

Experience

Work history, roles, and key accomplishments

Current

Sr. Operations Manager

Current

Trusklogic Guatemala

Jul 2025 - Present (10 months)

Led and developed 5 direct managers across 4 operational areas, aligning performance to corporate objectives and contractual service standards. Owns operations, affiliate and fleet management across Guatemala, drives Power BI executive KPI reporting, and safeguards P&L profitability.

Operations Management P&L management Fleet Management Power BI Executive Reporting SLA Management Client Relationship Management Risk Management Team Leadership

Internal Control & Project Manager

CitiBanamex

Sep 2022 - Jul 2025 (2 years 10 months)

Led PCI DSS recertification across databases and application teams, reducing loss exposure by $10MM MXN while strengthening compliance. Directed chargeback reduction tool deployment improving customer experience by 13% and generating $3.3MM USD in operational savings, alongside process automation across 200 services in 40 departments.

PCI DSS Financial Control Project Management Chargebacks Process Automation Risk Management IT Governance Cross functional Coordination

Process Consultant

London Consulting Group

Mar 2021 - Sep 2022 (1 year 6 months)

Restructured operations and optimized resource allocation across 40+ resources, delivering 3.2MM MXN in annual cost reductions and improving production efficiency by 5% using Six Sigma and Agile. Built Power BI dashboards using SQL data across 6 areas and 5,000+ SKUs, and transformed MPV 360 from centralized to decentralized operations across five locations.

Process Optimization Six Sigma Agile Methodologies Power BI SQL KPI Design Change Management Data Integration

Sr. B2B Project Manager

AT&T AGNS

May 2019 - Mar 2021 (1 year 10 months)

Led BI initiatives to deliver actionable insights for GPM business performance and managed 15+ projects related to global network circuits. Drove delivery of projects 30% ahead of schedule through team issue resolution and provided onboarding training for new hires.

Business Intelligence Project Management Global Network Circuits Stakeholder Management Performance Insights Training Cross functional Coordination Schedule Management

Technical Service Engineer

Grupo Interconsult

Jan 2017 - Jan 2018 (1 year)

Troubleshot industrial machines used in thermoformable polymer processing and provided technical consultation to reduce downtime. Led operator training sessions to improve troubleshooting effectiveness and operational performance.

Process Engineering Thermoform Consultation Root Cause Analysis Downtime Reduction Technical Support