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Adriano Balaguer

@adrianobalaguer

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Project, Program & Portfolio Manager | People Manager | Digital Transformation | Business Agility

Brazil

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What I'm looking for

Looking for a challenging role that leverages my experience in digital transformation, business analysis, project management, and leadership to drive business growth and innovation.

Adriano Balaguer is a seasoned professional with over 30 years of experience in Business Analysis, Leadership, People Development, Digital Transformation, and Project, Program, and Portfolio Management. He has worked in various industries, including Banking, Financial Services, Insurance, Beverage, Chemical, Automotive, Legal, and Pharma. Adriano has a strong executive presence, attitude, and growth mindset, which enables him to lead business digital transformations.

He is certified in Google Cloud Digital Leader, SAFe 5 Lean Portfolio Manager, Project Management Professional PMP, Agile Scrum Master, and ITIL. Adriano is fluent in English, Spanish, and Portuguese and has experience working with global teams and in multicultural environments. He is a lifelong learner, non-stop reader, customer-oriented, result-driven, and people-centered.

Adriano has hands-on knowledge and experience in Lean Digital Transformation, Delivery Management, Value Stream Management, Value Engineering, OKRs, Lean Business Canvas, Customer Journey, Service Blueprint, Software Development Life Cycle, Business Agility, People Development, Cross-functional Team Leadership, Financial Analysis and Budgeting, Critical and System Thinking, Mentoring, Teaching, and Training.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Balaguer Consulting

Jul 2024 - Present (11 months)

Owner of a consulting firm specializing in Digital Transformation, Lean Digital Transformation, and Project Management. Provides advisory services in Business and Functional Analysis.

Digital Transformation Project Management Business Analysis PMO

PMO Manager

Samsung Data Systems

Oct 2023 - Mar 2024 (5 months)

Managed PMO operations including executive status reporting, project tracking, and KPI monitoring. Provided advisory support to project managers.

Project Tracking KPIs Management Reporting

Senior Delivery Manager

Qintess

Nov 2022 - Sep 2023 (10 months)

Led delivery of nearshore and offshore projects, managing financials and team building for high-profile clients. Developed project management disciplines and transparency.

Project Delivery Financial Management Team Building Azure DevOps

Senior Product Manager

Thomson Reuters

Mar 2022 - Nov 2022 (8 months)

Owned product vision and strategy for Legal One. Collaborated with sales and marketing for product launches and managed cross-functional teams.

Product Management Azure DevOps Client Engagement Revenue Planning Team Leadership

Digital Transformation Senior Manager

CI&T

Jan 2020 - Feb 2022 (2 years 1 month)

Focused on new business development and Lean Portfolio Management. Led cross-functional teams and mentored staff in digital transformation practices.

Business Development Team Leadership Financial Analysis Mentoring

Senior Project Program Manager

Thomson Reuters

May 2018 - Dec 2019 (1 year 7 months)

Managed cross-functional teams and projects, ensuring alignment with strategic objectives. Focused on financial analysis and vendor management.

Project Management Vendor Management Financial Analysis Agile Methodologies Team Management

Senior Project Manager

Keyrus

May 2017 - Apr 2018 (11 months)

Gathered business requirements and managed project planning and resource allocation for major clients in various industries.

Project Planning Resource Allocation Risk Management Vendor Management

Project Manager

GFT

Jul 2013 - May 2017 (3 years 10 months)

Managed banking and financial services projects, focusing on mentoring and training while improving customer satisfaction.

Project Management Mentoring Banking Customer Satisfaction

Project Lead and Scrum Product Owner

CI&T

Jul 2012 - Jul 2013 (11 months)

Led projects in the banking sector, focusing on product ownership and consulting for payment processing.

Product Ownership Banking Consulting Agile Methodologies

Senior Customer Support Analyst

Thomson Reuters

Feb 2011 - Nov 2011 (9 months)

Provided top-tier customer support for trading software applications, achieving high customer satisfaction ratings.

Customer Support CRM

Project Manager

IBM

Sep 2009 - Dec 2010 (1 year 3 months)

Managed business process outsourcing projects in banking and insurance, recognized for outstanding performance.

Project Management Business Process Outsourcing Banking Insurance Coding

Business and Relationship Manager

Santander

Feb 2006 - May 2007 (1 year 3 months)

Developed and implemented sales strategies for banking services, focusing on client relationship management.

Sales Strategy Client Relationship Management Banking Prospecting Customer Service

Operations Manager

BankBoston

Aug 1997 - Aug 2005 (8 years)

Oversaw service management and operational cost management in retail banking, known for exceptional customer service.

Service Management Risk Management Cost Management Customer Service People Management

Bank Clerk

Banco Real

Aug 1992 - Jul 1996 (3 years 11 months)

Provided customer service and banking support, developing strong communication skills and resilience.

Customer Service Banking Operations Communication Resilience

Education

Degrees, certifications, and relevant coursework

Federal Institute of Education

Postgraduate Degree: Specialization (Lato Sensu), Education and Digital Technologies

2023 - 2024

Grade: 3.9

Activities and societies: Boad Member: Elected member of the board of the postgraduate course in Digital Education and Technologies. The board is composed of students and professors for a 2-year term, ending on May 19, 2025.

IA: Facilitator tools for teaching and learning processes
The course led us through a project-based learning approach to apply an intervention project with the educator community. The app shows a collection of small videos and tutorials on how to use some AI tools. It's an open educational resources platform under the Creative Commons licensing model.

Extecamp Unicamp

Continued Education Course: Project Development Methodology for Internet of Things (IoT), Electrical and Computer Engineering

2021 - 2021

Grade: 4.0

The IoT-OSRM (Open Source Reference Model) is designed following the Three Phases Methodology (3PM) of project development for the Internet of Things (IoT), as published at IEEE Communications Magazine in 2019.