Rachel Chicanelli

Led restructuring of global volunteer onboarding for AI/ML transformation projects, increasing retention by 10% and redesigning processes that improved operational efficiency and social impact by 25%. Facilitated agile ceremonies for distributed teams and managed product vision, backlog prioritization, and data-driven continuous improvements.

Acted as Project Manager and Scrum Master for large-scale SAFe digital transformation projects in banking and pharmaceutical sectors, coordinating ARTs and PI Planning to align teams with business objectives and reducing Lead Time by 15% while decreasing bug resolution to 2 days.

Led migration of core banking systems to the cloud coordinating 70+ professionals and partnered with Product Owner to prioritize backlog, driving a 60% increase in digital transactions and implementing dashboards for flow metrics and KPIs to enable data-driven decisions.

Introduced engineering practices such as Pair Programming and TDD, reducing Cycle Time by 34%, and applied Design Thinking and Lean Inception to conceive a new product aligned with market needs and technical feasibility.

Contributed to delivery of the government 'Ser Família' project benefiting over 100,000 families by ensuring product requirements alignment and delivery of social value through cross-functional collaboration.

Developed a test automation framework that automated over 500,000 legal processes (PJE), improving delivery quality and test coverage across releases.

Performed software testing activities in academic research projects, contributing to test plans and quality assurance between June 2016 and October 2017.

Bachelor's Degree in Information Systems providing foundational knowledge in information systems and software development.

Postgraduate Degree in Technology Management and Innovation focused on managing technology projects and fostering innovation.