Adrian Gibbs

I’m an operations leader with 10+ years of experience driving process improvements, team development, and client satisfaction in fast-paced environments. I optimize resource allocation, reduce operational inefficiencies, and use data analysis to implement scalable systems that elevate the customer experience.

As an Operations Manager (Dec 2024–Present), I spearheaded the receiving process to reduce unload time by 50% and led improvements that cut “time to floor” by 25%. I also solve shipment discrepancies by reconciling variances up to 30% and conduct detailed audits of third-party delivery and customer product release processes to strengthen service dependability.

Previously, as Move Concierge (Jan 2024–Present), I delivered 80+ relocation consultations across virtual, phone, and in-person channels—surpassing monthly sales targets by 200% within five months. I built referral relationships that increased lead generation by 30% while maintaining a flawless 5.0 customer rating. Earlier, as Dispatch Operations Manager (Jan 2023–Oct 2023), I reduced enterprise costs by 15%, improved service compliance by 20%, revamped documentation to cut errors by 35%, and helped achieve a record low damage claim rate of <1%.

In my earlier Assistant Operations Manager role (Aug 2015–Dec 2022), I created training for move crews, increasing repeat business by 33% and reducing labor costs by 20% through capacity and workload analysis. I’ve maintained strong service outcomes—driving a 95% NPS rating, improving service quality by 20%, and earning 70+ five-star Google reviews—while coaching teams to deliver consistent, high-quality service with risk mitigation and quality assurance at the core.