Adrian Flores
@adrianflores
Results-driven Subject Matter Expert and Customer Service Representative
What I'm looking for
As a seasoned Subject Matter Expert and Customer Service Representative, I have consistently demonstrated my ability to drive success and increase productivity through operational improvements, quality enhancements, and administrative efficiencies. With a strong background in team management and training, I have successfully motivated team members to achieve organizational objectives.
Throughout my career, I have honed my skills in account management, customer retention, and sales knowledge. I have a proven track record of resolving customer inquiries and complaints, and providing exceptional customer service. My expertise in product knowledge, data entry, and written and verbal communication has enabled me to effectively collaborate with cross-functional teams and drive business growth.
I am a dedicated leader with a passion for continuous learning and improvement. I thrive in fast-paced environments and am committed to delivering high-quality results that exceed expectations. With my strong work ethic and dedication to excellence, I am confident in my ability to make a positive impact in any organization.
Experience
Sales Representative
Convergys-Concentrix Philippines Incorporated
Jan 2020 - Present (4 years 6 months)
Provided quotations to customers for rentals. Processed orders and closed possible leads.
Subject Matter Expert
Convergys Philippines Incorporated
Jan 2016 - Jan 2018 (2 years)
Collaborated with Sales Team members to provide customer information to effectively manage customer accounts. Investigate and resolve customer inquiries and complaints quickly.
Subject Matter Expert
Convergys-Concentrix Philippines Incorporated
Jan 2018 - Jan 2020 (2 years)
Shared product knowledge with agents. Cascade account and product updates to the team. Provided feedback on beta testing products.
Tech stack
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Availability
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