Maycel Gepana
@maycelgepana
Customer service and content specialist who improves customer experiences through clear communication, coordination, and accurate writing.
PhilippinesWhat I'm looking for
I’m a customer service and content specialist with a strong background across call center and client-facing roles, including “Customer Service Associate,” “Customer Service Representative,” and “Customer Care Management.” I’ve built trust through communication, negotiation, and reliable coordination, supported by clerical and documentation strengths.
Alongside customer support, I’ve delivered “Content Writer/Content Specialist” work and “Social Media Marketer/Social Media Specialist” responsibilities, with proofreading and copywriting focus. I’ve also contributed in operations areas such as “Finance/Collections Associate” and “Talent Acquisition Specialist,” bringing a detail-oriented, customer-first mindset to every task.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Concentrix Philippines
Sep 2025 - Dec 2025 (3 months)
Handled customer inquiries and supported issue resolution to ensure a positive customer experience.
Customer Service Representative
Fair Trade Outsourcing
Jun 2024 - Oct 2024 (4 months)
Provided customer service support by addressing requests and maintaining accurate records of interactions.
Social Media Specialist
Contact DB Inc.
Apr 2023 - Jun 2023 (2 months)
Managed social media content by supporting planning and publishing activities to engage audiences.
Content Writer / Specialist
Contact DB Inc.
Feb 2021 - Apr 2023 (2 years 2 months)
Created and edited content, ensuring accuracy and clarity through proofreading and revisions.
Finance and Collections Associate
Nearsol Phils. Inc.
Aug 2018 - Oct 2019 (1 year 2 months)
Handled finance and collections support, communicating with customers and maintaining documentation for follow-ups.
Lead Verification Specialist
Accent Line
May 2018 - May 2018 (0 months)
Performed verification tasks and supported quality checks while communicating updates and documentation.
Talent Acquisition Specialist
SPi CRM
Oct 2017 - Dec 2017 (2 months)
Supported talent acquisition activities including profiling applicants and coordinating recruitment-related tasks.
Customer Service Representative
SPi CRM
May 2017 - Sep 2017 (4 months)
Handled customer service requests and ensured timely responses while keeping records of interactions.
Customer Service Representative
TeleTech Customer Care Management Philippines Inc.
Sep 2014 - Aug 2015 (11 months)
Provided customer care support by assisting customers, resolving concerns, and documenting case details.
Customer Service Representative
SPI Global CRM
Jun 2014 - Aug 2014 (2 months)
Assisted customers with inquiries and requests, ensuring accurate documentation and follow-up where needed.
Merchandiser
NKD Int'l Trading Corp.
Oct 2013 - Mar 2014 (5 months)
Supported merchandising activities by assisting with product display and customer-facing tasks.
Customer Service Representative
SPI Global CRM
Apr 2013 - May 2013 (1 month)
Provided customer service by handling inquiries and maintaining case documentation for accurate records.
Designated Team Leader
Avatar Technologies Phils. Inc.
Sep 2012 - Dec 2012 (3 months)
Led and supervised team activities by coordinating tasks and providing support to ensure consistent performance.
Customer Service Representative
Transcom Worldwide Phils. Inc.
Aug 2011 - Jun 2012 (10 months)
Managed customer service interactions by addressing concerns and maintaining accurate information in case records.
Call Center Agent
MegaBox Managed Solutions
Jul 2009 - Apr 2010 (9 months)
Handled inbound and outbound calls to support customers and recorded necessary details for follow-up.
Call Center Agent
Interactive Voice Call Center
Feb 2009 - Jul 2009 (5 months)
Supported customers through call handling and maintained accurate records of interactions and requests.
Education
Degrees, certifications, and relevant coursework
South Coast International School
2007 - 2008
Studied at South Coast International School from 2007 to 2008.
Iloilo City National High School
2005 - 2007
Studied at Iloilo City National High School from 2005 to 2007.
Ramon Avancena National High School
2003 - 2005
Studied at Ramon Avancena National High School from 2003 to 2005.
Iloilo Sun Yat Sen High School
1997 - 2003
Studied at Iloilo Sun Yat Sen High School from 1997 to 2003.
University of San Agustin, Iloilo
Bachelor of Arts, Literature
2008 -
Enrolled at the University of San Agustin, Iloilo in 2008 as a first-year undergraduate in the Bachelor of Arts major in Literature program.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Maycel?
You can contact Maycel and 90k+ other talented remote workers on Himalayas.
Message MaycelFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
