Z User
@zuser11
Customer Service Specialist at Fox Racing, supporting DACH customers with technical assistance, payments, and over 60 tickets per day.
RomaniaWhat I'm looking for
At Fox Racing, I supported DACH customers by phone, chat, and email, providing technical assistance and processing payments and transactions. I handled over 60 tickets per day and worked with SAP and Salesforce.
Across roles at NTT DATA, Endloop, Continental / Wipro, Hewlett Packard, Schneider Electric, and Teleperformance, I supported German-speaking customers and partners with technical requests, orders, and service issues. I’m open to new challenges in technical fields such as programming and artificial intelligence, and I’m motivated to learn and grow.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Fox Racing
Jan 2025 - Jun 2025 (5 months)
Provided multichannel support for DACH customers, handling over 60 tickets per day and processing payments. Delivered high-quality service with efficiency and professionalism.
Provided technical support and IT consulting in German for DACH customers, handling hardware and software requests via remote access. Managed escalations and contributed to process optimization.
Customer Service Representative
Endloop
Jan 2023 - Jun 2023 (5 months)
Supported over 700 markets in Germany, handling customer inquiries via phone, email, and chat. Collaborated with German colleagues to improve problem resolution and service quality.
Microsoft Office Specialist
Continental / Wipro
Apr 2021 - Mar 2022 (11 months)
Provided remote technical support for Microsoft Office tools via remote control. Used ticketing systems for case tracking and real-time communication with customers.
Provided B2B support for over 200 clients and dealers from the German and DACH market. Conducted product consultations, sales promotions, and managed purchasing agreements.
Managed order processing for large enterprise clients via SAP. Optimized internal workflows and supported logistics coordination.
Provided high-quality support for electronics insurance for the German market. Handled high workflow and up to 60 daily calls in a global call center environment.
Education
Degrees, certifications, and relevant coursework
Theoretical High School Băile Govora
High School Diploma, General Studies
2008 - 2012
Completed high school education with a focus on general studies, earning a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Job categories
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