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Adnan Malik Rohan

@adnanmalikrohan

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Dynamic Ops Manager | 15+ yrs exp | AI, BPO, Healthcare | Leadership & Process Optimization Expert

Bangladesh

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What I'm looking for

Seeking an operations leadership role to drive efficiency, innovation, and team growth. Passionate about optimizing workflows with data/AI, mentoring high-performing teams, and delivering measurable impact in dynamic industries like IT, healthcare, or BPO. Value ethical compliance, continuous learning, and strategic problem-solving.

I am a seasoned Operations Leader with over 15 years of experience driving operational excellence across healthcare, AI, and BPO sectors. My expertise lies in managing large-scale teams, optimizing complex processes, and implementing rigorous compliance frameworks. I have a proven track record of enhancing operational efficiency by 20%, maintaining 97% accuracy across 2,800+ patient records, and ensuring 100% HIPAA compliance for over 8 years through comprehensive protocol development and staff training initiatives.

My unique qualifications include certified Medical Interpretation skills (Bengali/English), enabling me to bridge communication gaps in healthcare settings and ensure culturally competent patient care. This specialized linguistic expertise complements my operational background, allowing me to navigate multilingual clinical environments effectively.

Currently, I serve as a freelance HIPAA & Compliance Consultant, advising healthcare organizations on data privacy, risk mitigation strategies, and regulatory adherence. My hands-on approach combines technical knowledge with practical solutions to safeguard sensitive information and streamline clinical workflows.

I hold an MBA in Finance, an Advanced Certificate for Management Professionals from IBA-Dhaka, and numerous certifications in OKR/KPI mastery, project management, and cybersecurity. My passion lies in developing high-performing teams, implementing innovative operational solutions, and contributing to healthcare accessibility through improved communication systems.

I am seeking opportunities where I can leverage my dual expertise in operations and medical interpretation to drive organizational growth, enhance patient experiences, and maintain the highest standards of compliance and efficiency.

Interests: Operational strategy, healthcare innovation, cross-cultural communication, compliance frameworks, and team development.

Experience

Work history, roles, and key accomplishments

Current

Bengali/English Medical Interpreter

Current

I-Call International

May 2025 - Present (5 months)

Provide accurate Bengali–English medical interpretation and cultural mediation to ensure clear communication between patients and healthcare providers while maintaining confidentiality and professional standards. Document interpretation services and stay updated on medical terminology to support quality care.

Medical Interpretation Bengali English Translation Cultural Mediation Medical Terminology Patient Confidentiality Documentation Healthcare Communication

Operations Lead

Augmedix BD

Aug 2023 - Apr 2025 (1 year 8 months)

Spearheaded a team of 1000+ service professionals, ensuring quality assurance and service excellence across operations. Optimized clinical workflows, achieving 97% EHR functionality for 2800+ records, enhancing data accuracy and operational efficiency. Maintained HIPAA compliance for 8 years, passing all audits and safeguarding sensitive patient data.

HIPAA compliance OKRs Leadership Operations Optimization EHR Systems RACI Data Analysis Team Management Process Improvement KPIs

Senior Operations Supervisor

Augmedix BD

Nov 2022 - Jun 2023 (7 months)

Supervised 400+ medical transcriptionists, assigning specialties and resolving workflow concerns. Developed performance improvement plans, boosting team productivity and morale. Collaborated with 350+ part-time and 725+ full-time doctors in the USA, ensuring seamless operations.

SOP Implementations Team Management Performance Improvement RACI Medical Transcription Workflow Optimization Collaboration Communication Leadership KPIs

Senior Operations Analyst

Augmedix BD

Sep 2017 - Sep 2022 (5 years)

Played a key role in launching medical documentation operations in Bangladesh. Managed EHR activation, troubleshooting, and maintenance for 1000+ employees. Resolved team conflicts and exceeded performance expectations for three consecutive years.

EHR Systems Conflict Resolution Operations Management Project Management RACI Team Leadership Performance Monitoring Data Analysis Process Improvement Communication

Admin Support Executive

Augmedix BD

Apr 2015 - Sep 2017 (2 years 5 months)

Managed onboarding/offboarding processes and system access for employees. Led data mining projects and collaborated with HR to hire and train the first batch of scribes.

Onboarding Data Mining HR Collaboration System Access Management Team Training Process Management Communication Operations Support Leadership Problem Solving team training

Sub-Editor

The Daily Observer

Feb 2014 - Sep 2014 (7 months)

Managed documentation processes for employee onboarding and offboarding and maintained comprehensive training records for staff and offshore partners. Transcribed and edited daily operational feedback and assisted with proofreading and quality control for IT news content.

Copy Editing Documentation Onboarding Offboarding Training Records Management Transcription Copyediting Proofreading Quality Control

Operations Coordinator

Outsourcing Paradise

May 2011 - Nov 2012 (1 year 6 months)

Managed daily operations for Canadian debt collection services, overseeing lead generation and conversion processes while recruiting and training new sales representatives. Prepared detailed sales performance reports for senior management to inform strategy.

Operations Management Lead Generation Conversion Optimization Recruitment Training Sales Reporting Debt Collection

Customer Service Executive

Legato Services Limited

Feb 2010 - Dec 2010 (10 months)

Generated and qualified leads for financial services campaigns and exceeded monthly sales targets for eight consecutive months. Trained new team members on sales techniques and product knowledge to improve team performance.