At Publicis Sapient, I support the reliability of OneSavings Bank’s cloud-native banking platform, tracking customer journeys across payments, lending, savings, onboarding, and fraud screening.
I investigate service degradations with Azure Monitor, KQL, and App Insights, and refine alerts to reduce noise. I also own Sunrise Reports and validate data across Salesforce, Mambu, MongoDB, and SQL DB.
At UnitedHealth Group, I provisioned AWS resources and supported Kubernetes cluster work during a critical cutover. I also supported DDoS operations using Splunk and Datadog, reviewing alerts and escalating incidents.
At Grupo Coppel, I led a shift of engineers for 24/7 e-commerce operations and contributed to migrating storefront components to HCL Commerce. I’ve also supported founder-level initiatives in growth, strategy, and market research at Masai.
