Pavan P

I’m a DevOps & Site Reliability Engineer with 4+ years of experience automating cloud infrastructure, building Kubernetes-based platforms, and operating mission-critical production systems at enterprise scale. I focus on reliability, automation, and platform engineering—especially where strong incident response and observability matter.

At Infosys on the American Express program, I supported the mission-critical American Express Identity and Apigee Platform (Tier 0) and helped maintain high availability across 40+ interdependent Java-based microservices in a 24×7 environment. I resolved production incidents, validated releases, executed production changes, and maintained SLA compliance, administering Apigee API Management and leveraging Git/GitHub for operational support.

As a Senior System Engineer, I built and optimized CI/CD pipelines with Jenkins and GitHub Actions, containerized microservices with Docker, and deployed workloads on Amazon EKS using Deployments, Services, Ingress, ConfigMaps, and Secrets via ArgoCD GitOps. I also engineered monitoring, logging, and alerting with Prometheus, Grafana, Node Exporter, Dynatrace, ELK, and CloudWatch, improving observability and reducing MTTR while handling SSL/TLS renewals and vulnerability remediation.

Most recently as a Technology Analyst (DevOps/SRE), I led P1/P2 Major Incident Management (MIM), driving rapid service restoration through RCA, disaster recovery (DR) exercises, capacity planning, and end-to-end observability. I provisioned AWS infrastructure with Terraform, implemented GitOps-based CI/CD with GitHub Actions and ArgoCD, managed CAB approvals and Emergency RFCs, and strengthened operational readiness through SOPs, post-incident documentation, and knowledge transfer. I was also recognized with the RISE INSTA Award (2×) for outstanding performance and operational excellence.