Tarik Bes
@tarikbes
I resolve multilingual customer and technical support issues across global travel and technology services.
MoroccoWhat I'm looking for
I've supported users of a major U.S. consumer electronics ecosystem in French, guiding them through mobile-device, connected-service, account, and technical troubleshooting issues.
Previously, at Egencia and Digitrips PRO, I handled Arabic, French, and English support across phone, email, and live chat for global travel customers. I managed hotel and car-rental bookings, resolved up to 95% of issues without escalation, and sustained 90%+ customer satisfaction while handling 50+ calls and 30+ chat sessions daily.
I use Salesforce, Freshdesk, Amadeus, Avaya, and remote collaboration tools to document requests, manage escalations, and deliver accurate support for international remote teams.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
U.S.-based Technology Client
Jan 2025 - Present (1 year 7 months)
Delivered French-language customer support for a major U.S. consumer electronics ecosystem, resolving technical issues and managing escalations. Maintained high satisfaction in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Ibn Zohr University
Bachelor's Degree, English Linguistics
Bachelor's degree in English Linguistics from Ibn Zohr University, Agadir, completed in 2020.
Ibn Zohr University
Bachelor's Degree, Law
Bachelor's degree in Law from Ibn Zohr University, Agadir, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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