Open to opportunities

Sewaoluwa Akanle

@sewaoluwaakanle

Message

Detail-oriented customer service officer with KYC/AML expertise and strong client relationship skills.

Nigeria

Message

What I'm looking for

I seek a role where I can apply my KYC/AML and client-service expertise in a collaborative financial or compliance team, with opportunities for growth.

I am a results-driven Customer Service Officer with hands-on experience in end-to-end account management, KYC/AML compliance, and card issuance processes at a major Nigerian bank. I have a proven ability to verify documentation, maintain account integrity, and resolve complex customer inquiries quickly, achieving high satisfaction ratings.

Prior to banking, I gained legal training through internships and externships where I conducted due diligence, regulatory research, drafted legal documents, and supported corporate onboarding, bringing a disciplined, analytical approach to client service and risk mitigation.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

First Bank of Nigeria Limited

Nov 2024 - Present (1 year 2 months)

Managed end-to-end account opening and maintenance with 100% KYC/AML compliance, reduced card-related inquiries ~15% through improved issuance processes, and resolved 50+ customer queries daily achieving a 95% satisfaction rating.

Customer Service KYC AML Processes Account Management Debit Card Issuance Client Relationship Management Documentation Review Microsoft Word

Externship Student

Chaman Lawfirm

Apr 2023 - Jun 2023 (2 months)

Assisted in drafting due diligence reports and researched regulatory compliance for multinational clients, supported corporate onboarding and observed commercial contract negotiations.

Due Diligence Onboarding Legal Research Contract Review Documentation

Legal Intern

Phillip Amune & Co

Jan 2021 - Aug 2021 (7 months)

Drafted legal documents (quit notices, possession recovery), conducted property inspections and legal research, and filed client applications to support the principal attorney’s practice.

Legal Research client support Investigation Documentation

Education

Degrees, certifications, and relevant coursework

Nigerian Law School

Barrister-at-Law (B.L), Law

2024 - 2024

Completed the Barrister-at-Law (B.L) program at the Nigerian Law School in Port Harcourt, focusing on professional legal training and bar qualification.

Adeleke University

Bachelor of Laws (LL.B), Law

Completed a Bachelor of Laws (LL.B) program at Adeleke University in Ede, Osun, covering core legal subjects and preparing for professional legal practice.