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Peace Oyeleke

@peaceoyeleke

Customer Service Representative at Comfort EduServe Limited, handling inbound support and resolving customer issues within required response times.

Nigeria

Message

At Comfort EduServe Limited, I manage inbound customer inquiries and support requests, process customer interactions, and keep ticket documentation and CRM records accurate.

Previously, at iSON BPO (MTN), I handled customer interactions across phone, email, SMS, chat, and digital channels. I resolved account access, login, billing, and platform issues, and escalated unresolved cases to Tier 2 support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Comfort EduServe Limited

Mar 2024 - Sep 2026 (2 years 6 months)

Managed 50+ inbound customer inquiries and support requests, resolving issues within required response times. Processed 85+ customer interactions monthly, including account updates and service requests.

Ticket Management Inbound Customer Support CRM Documentation Data Hygiene Customer Satisfaction KPI Adherence (AHT ACT ACW)

Customer Service Representative

Devtek Prime Edge

Jun 2022 - Jan 2024 (1 year 7 months)

Managed 90+ administrative and stakeholder requests monthly with accurate follow-up. Coordinated schedules, travel arrangements, and communications across activities monthly.

Administrative Support Coordination Documentation Reporting Communication Skills

Customer Service Representative

iSON BPO (MTN)

Jan 2015 - Feb 2022 (7 years 1 month)

Handled 75+ inbound customer interactions daily across phone, email, SMS, chat, and digital channels. Resolved 60+ customer concerns weekly, including account access, login issues, billing concerns, and platform inquiries.

Inbound Customer Support Ticket Management CRM Help Desk Issue Resolution Escalation Management CSAT KPI Adherence (AHT ACT ACW)