Aderonke Oyefeso
@aderonkeoyefeso
Highly skilled ServiceNow System Administrator with 5+ years of experience.
United StatesWhat I'm looking for
I am a highly skilled ServiceNow System Administrator with over 5 years of experience in managing, configuring, and optimizing ServiceNow platforms for organizations with up to 5000+ users. I specialize in incident, problem, and change management, along with integrating ServiceNow with third-party applications, driving a 20% improvement in workflow automation efficiency.
With a strong understanding of ITIL best practices, I have successfully implemented custom solutions, optimized system performance, and handled platform upgrades that resulted in a 30% reduction in downtime. My expertise in user support and troubleshooting ensures seamless ServiceNow operations, enhancing service delivery and user satisfaction.
Experience
Work history, roles, and key accomplishments
ServiceNow System Administrator
DELL TECHNOLOGIES
Apr 2023 - Present (2 years 1 month)
Administer and maintain the ServiceNow platform, ensuring optimal performance and user experience. Configure and customize ServiceNow modules, develop workflows, and conduct training sessions for end users. Achieved a 98% uptime rate and a 95% decrease in support requests through effective troubleshooting and documentation.
ServiceNow System Administrator
ANNAASHER LLC
Feb 2020 - Mar 2023 (3 years 1 month)
Administered and configured the ServiceNow platform, managing updates and creating custom modules. Developed workflows and provided technical support, resolving 95% of issues within 24 hours. Collaborated with IT teams for system enhancements and created reports to improve decision-making.
Education
Degrees, certifications, and relevant coursework
ServiceNow
Certification, ServiceNow Administration
Certified System Administrator (CSA) - ServiceNow.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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