At JOURNEE TECHNOLOGIES, I handled internal and external support requests, troubleshot issues, and collaborated with tech teams on solutions. I also created and documented customer support and escalation flows.
At KNACK, I guided customers in using the product and translating their workflows into Knack apps. I documented support processes, gathered feature requests, and assisted with hiring and training new team members.
Earlier, at BOOKSY, I managed pay-by-app support and payout flows, participated in introducing the feature to a new market, and helped QA and Development prioritize fixes. I’ve also supported customers at UBISOFT ENTERTAINMENT and tested software at TRILOGY (VIA CROSSOVER FOR WORK).
