Adelusi Ayorinde
@adelusiayorinde
Customer Service Representative who drives sales through compliant, empathetic call handling and cross-selling.
NigeriaWhat I'm looking for
I’m a customer service professional with 4+ years of consistent success in outbound cold calling and inbound support. I stay focused on script adherence, voice tone control, and critical thinking to handle inquiries confidently—while using de-escalation, objection handling, and time management to protect the customer experience and drive upselling and cross-selling.
In my recent role as a Call Center Agent at Horace Mann (United States), I received inbound calls from clients, policyholders, educators, and prospective customers, answered billing and policy questions, and followed data privacy, security, and compliance protocols. Previously at Pwan Group B.Agric and Octo5 Holdings Ltd, I coordinated documentation and property/availability checks, supported client onboarding and inspections, monitored inventory levels, and collaborated across departments using tools like Slack, Microsoft Teams, Trello, and Zoho CRM.
Experience
Work history, roles, and key accomplishments
Provided customer service by receiving and responding to inbound calls from clients, policyholders, educators, and prospective customers. Performed outbound calls and drove upselling/cross-selling while complying with data privacy, security, and compliance protocols.
Customer Service Representative
Pwan Group
Jul 2022 - Mar 2024 (1 year 8 months)
Coordinated with sales and legal teams to verify property availability and confirm allocation status, resolving documentation or contract-related issues. Assisted clients during property inspections and followed up on pending payments and documentation.
Sales Support Executive
Octo5 Holdings Ltd
Jan 2021 - Jun 2022 (1 year 5 months)
Monitored inventory levels and communicated product availability to the sales team to prevent stock-related delays. Supported client onboarding, coordinated cross-department communication to ensure order fulfillment, and helped prepare accurate sales proposals and presentations.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Bachelor of Agriculture (B.Agric), Agriculture
Studied for a B.Agric (Bachelor of Agriculture) at Ekiti State University, completing the program in 2025.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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