Adela Janeckova

• Provide administrative support for architecture projects.
• Coordinate client communication and assist with quotes and invoicing using Jobber and QuickBooks.
• Maintain organized project files and documentation.
• Provide basic IT support, including VPN setup and troubleshooting.
• Update website content in WordPress and maintain the company's Houzz profile.

• Coordinate day-to-day service operations in Jobber, from incoming enquiries to site visits, quotes, job scheduling and follow-up.
• Invoicing, process payments, and track financial transactions in Jobber and QuickBooks.
• Communicate with clients and team members to coordinate services, respond to enquiries, and resolve any issues.
• Marketing using Canva & Adobe & Mailchimp.

• Supported the organization and maintenance of a digital photographic archive through metadata and keyword creation.
• Managed and categorized digital assets using Adobe Bridge and Dropbox.
• Assisted with database testing, data organization, and workflow improvements.
• Maintained accurate digital records while collaborating in a remote working environment.

• Coordinated daily front-of-house operations, staff scheduling, and service delivery in a busy hospitality environment.
• Recruited, onboarded, and trained team members.
• Managed point-of-sale systems and handled customer enquiries, complaints, and service issues.
• Supported smooth team operations by coordinating priorities and resolving day-to-day challenges.

• Provided technical support and troubleshooting for the company's information system.
• Tested software updates and hotfixes before distribution.
• Executed scripts and basic SQL queries and assisted with database backups and restores.

• Presented and implemented the information system for clients
• Provided customer support at levels 1 and 2
• Organized and led meetings, including Scrum sessions
• Collaborated with software developers and analysts to improve system functionality
• Created user manuals, presentations, and software documentation
• Performed functional software testing, including writing test plans and test cases

• Conducted manual functional testing across multiple areas of the information system.
• Created and executed test plans and test cases to verify software functionality.
• Tested new software versions, updates, hotfixes and documented identified issues.
• Created and maintained software manuals and user documentation.
• Provided lvl 1 customer support by phone, email & hotline.
• Basic SQL queries

Bachelor's degree in Sociology from the University of West Bohemia, completed in 2012.