At OTP Internet Technologies | Fintech, I explained loan products and repayment terms and guided clients through applications. I achieved a 70% recovery rate on overdue loans by agreeing on realistic repayment plans by phone.
I answered questions about loan status, repayment schedules, and account balances by phone, chat, and email. I used HubSpot to record customer commitments, payments, and follow-ups, and kept up with loan products and policy changes.
At Patlar Technologies, I called prospective clients interested in web design, web development, and mobile app design services. I escalated complaints to the technical team, followed up until they were resolved, and shared client feedback with the team.
