Akinleye Taofeek

I’m a proactive, results-driven Remote Customer Service Specialist with 1–3 years of experience delivering top-notch support via phone, email, and live chat. I manage customer relationships, resolve complaints, and keep satisfaction high—consistently achieving a 98% satisfaction score while handling 100+ customer interactions daily.

In my current Customer Service Representative role (Remote, 2022–Present), I support clients across multiple time zones and manage customer accounts using Zendesk, Freshdesk, and HubSpot CRM. I also assist with onboarding and training new remote team members, and I document recurring issues to contribute to an internal knowledge base that reduces resolution time.

Previously, I provided remote customer support and virtual assistance for international clients, coordinating with global teams via Slack, Trello, and Zoom. I’ve also worked as a freelance loan recovery agent and website designer, bringing empathy to sensitive conversations, maintaining accurate records in Microsoft Excel, and delivering responsive websites with independent client communication and post-launch support.