Open to opportunities

Adegbamigbe Ebunoluwa

@adegbamigbeebunoluwa

Message

Dedicated product support associate with a focus on customer success.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer feedback and fosters professional growth.

I am a passionate Product Support Associate currently working at Parkway Projects Limited, where I actively engage with customers to gather feedback and enhance their experience with our products. My role involves managing product administration requests and collaborating with product owners to ensure data accuracy and relevance. I thrive in dynamic environments and am committed to helping users maximize their product experience.

Previously, I served as a Customer Success Associate at Crednet Technologies Limited, where I effectively escalated customer complaints and ensured timely resolutions. My experience as an Account Manager allowed me to develop strong relationships with clients, driving customer retention and satisfaction. I hold a Master's degree in Philosophy from the University of Lagos, which has honed my critical thinking and problem-solving skills, essential for navigating complex customer interactions.

Experience

Work history, roles, and key accomplishments

Current

Product Support Associate

Current

Parkway Projects Limited

Feb 2024 - Present (1 year 5 months)

As a Product Support Associate, I support the product team by gathering customer feedback, managing product administration requests, and ensuring product data accuracy. I work closely with product owners to enhance user experience and product functionality.

Customer Feedback KYC Data Management User Experience

Project Manager

Parkway Projects Limited

Dec 2023 - Mar 2024 (3 months)

In my role as Project Manager, I implement product strategies, collaborate with engineering teams on user test cases, and validate new product features through functional testing. I also gather stakeholder feedback to refine product requirements.

Project Management User Testing Functional Testing Stakeholder Engagement Product Strategy

Customer Success Associate

Crednet Technologies Limited

May 2023 - Jan 2024 (8 months)

As a Customer Success Associate, I handle customer complaints, respond to support tickets, and ensure timely resolution of issues by coordinating with various departments to meet service level agreements.

Customer Support SLA Management Communication Team Coordination

Account Manager (Investment)

Crednet Technologies Limited

Sep 2022 - May 2023 (8 months)

In my role as Account Manager, I developed sales plans to meet monthly targets, promoted company products, and built strong customer relationships to enhance retention and satisfaction.

Sales Planning Customer Relationship Management Upselling Product Knowledge

English Teacher

Ekruopia Secondary School

Apr 2020 - Feb 2021 (10 months)

As an English Teacher during my NYSC, I prepared lesson plans, administered assessments, and supported students in overcoming comprehension challenges to improve their academic performance.

Lesson planning Communication Educational Development