@olekaibemaryann
Customer Support Representative using HubSpot and Zendesk to manage support tickets and track customer issue resolutions.
NigeriaAs a Customer Support Representative, I responded to customer inquiries through email and chat, managed support tickets using HubSpot and Zendesk, and documented concerns while tracking resolutions.
As a Virtual Assistant at IWORKREMOTE, I managed administrative tasks, organized information, and coordinated schedules and team communication. As an Administrative Assistant, I maintained records and digital documentation to support day-to-day operations.
Work history, roles, and key accomplishments
IWorkRemote
Jan 2025 - Jan 2026 (1 year)
Maintained accurate records and updated information. Organized tasks and managed digital documentation, supporting efficient day-to-day administrative operations.
IWorkRemote
Jan 2024 - Jan 2026 (2 years)
Responded to customer inquiries through email and chat. Managed support tickets using HubSpot and Zendesk, and documented customer concerns and tracked resolutions.
IWorkRemote
Jan 2024 - Jan 2026 (2 years)
Managed administrative tasks and organized information. Coordinated schedules, tasks, and team communication, and used digital tools to support daily operations.
Degrees, certifications, and relevant coursework
Higher National Diploma, Mass Communication
2019 - 2023
Pursued a Higher National Diploma in Mass Communication, completing the program in 2023.
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