Emmanuel Onum
@emmanuelonum
Customer support specialist focused on improving service through technology integration.
NigeriaWhat I'm looking for
I am a customer support specialist with a strong passion for enhancing organizational growth and development through excellent customer service and technology integration.
I have hands-on experience resolving customer complaints, managing social media and digital marketing, and ensuring timely order fulfilment to drive satisfaction and referrals.
My background includes roles in banking and retail where I performed account activation, ATM issuance support, data processing, document control, and basic IT troubleshooting, demonstrating adaptability across environments.
I am goal-oriented, a strong communicator and team player, and continually adopt emerging technologies to improve processes and customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Elegant Optimal Ltd.
Aug 2019 - Present (6 years 1 month)
Handle customer inquiries and complaints, manage social media and online orders, and drive cross-sell/up-sell efforts to improve satisfaction and on-time delivery.
APOffice Assistant
Access Bank Plc
Jun 2015 - Jul 2018 (3 years 1 month)
Reactivated dormant accounts, assisted customers with mobile banking registration and complaints, maintained store inventory and supported document filing to improve customer service operations.
Customer Service Executive
Skye Bank (Polaris Bank Limited)
Apr 2014 - May 2015 (1 year 1 month)
Managed customer complaints, ATM issuance, statement printing, account openings and transfers, supporting transactional services and customer operations.
Data Processor
Visions Computer Systems
Sep 2012 - Feb 2013 (5 months)
Trained students in MS Office, graphics and internet applications, and assisted customers with online registrations and basic computer support.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria, Umudike Study Centre
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science at the National Open University of Nigeria, Umudike Study Centre, graduating in 2024.
Coronata Secondary School, Asaga Ohafia
West African Examinations Council (WAEC), Secondary Education
Completed secondary education and obtained West African Examinations Council (WAEC) certification in 2011.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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