Марио Павлов

@000896

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Ambitious customer support professional with strong problem-solving skills.

Bulgaria

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What I'm looking for

I am looking for opportunities that allow me to utilize my customer service skills while providing room for growth and learning.

I am a dedicated and ambitious customer support professional with extensive experience in the service sector. Over the past five years, I have honed my problem-solving and communication skills while working in various roles, including as an inbound agent and a travel agent. My ability to adapt to fast-paced environments has allowed me to excel in ensuring high-quality customer service and effectively addressing client concerns.

At Digitall Natures, I played a crucial role in blocking fraudulent traffic for major advertising platforms, showcasing my attention to detail and commitment to service quality. My previous experience as a dispatch coordinator at Montway Auto Transport involved intensive communication with American customers, where I negotiated rates and ensured timely vehicle shipments. I thrive on meeting new challenges and continuously seek opportunities for personal and professional growth.

Experience

Work history, roles, and key accomplishments

Inbound Agent

Digitall Natures

Mar 2022 - Present (3 years 3 months)

Worked intensively on shifts in a fast-paced environment, ensuring high-quality customer service. Implemented go-to market security measures, blocking fraudulent traffic for Google/Facebook/BING ads to actual domains/websites.

Customer Service Fraud Prevention Google Ads Facebook Ads Bing Ads Fast Paced Environment Communication

Travel Agent

Thomas Cook

Oct 2021 - Present (3 years 8 months)

Handled client concerns and managed internal operations to improve the quality of service. Booked flight tickets and accommodation for clients.

Customer Service

Technician

Prodrive Technologies

Oct 2020 - Present (4 years 8 months)

Worked on various positions according to the current business needs of MARIO. Contributed to the operational flexibility and efficiency of the team.

Technical Support Operations Teamwork

Customer Support/Dispatch Coordinator

Montway Auto Transport Pavlov

Oct 2018 - Present (6 years 8 months)

Communicated intensively with American customers and car carriers via phone and email. Negotiated rates for the company and followed through the vehicle shipment process, ensuring on-time deliveries.

Customer Support Negotiation Logistics Email Communication Phone Communication On Time Delivery CRM Systems

Education

Degrees, certifications, and relevant coursework

FLS Aleko Konstantinov, Pravets

Secondary Education, English and Mathematics

Focused on English language and Mathematics. Russian was studied as a second language.

University of National and World Economy, Sofia

Bachelor of Hospitality And Tourism Management, Hospitality And Tourism Management

Studied core principles of hospitality and tourism management. Gained knowledge in areas such as hotel operations, tourism marketing, and event planning.