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akshay tyagi

@akshaytyagi1

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Operations Manager driving process improvements, automation, and measurable performance gains.

India

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What I'm looking for

I seek roles where I can optimize processes, implement automation, and build SOPs in remote-friendly teams that value ownership, data-driven decisions, and continuous improvement.

I am an Operations Manager with 2+ years of experience building workflows, designing SOPs, and managing client onboarding in remote-friendly environments. I focus on diagnosing operational gaps and implementing process improvements that scale.

At Ensignor I redesigned cross-functional workflows and built Power BI dashboards to give leadership real-time operational visibility, contributing to measurable gains in responsiveness and customer satisfaction. I have a track record of reducing onboarding time and vendor onboarding friction through standardised processes.

Previously, I built CRM and onboarding systems from scratch at MS Money Solution, cutting new associate ramp-up time by 50% and improving closure rates by 40% through training and performance accountability. I am comfortable evaluating and recommending tools to automate manual workflows and reduce administrative overhead.

I thrive in asynchronous, globally distributed teams that value ownership and continuous improvement, and I proactively monitor capacity to surface hiring needs and rebalance workloads before bottlenecks occur.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Ensignor

Sep 2024 - Present (1 year 9 months)

Reviewed and redesigned cross-functional workflows and SOPs, built Power BI dashboards for real-time KPIs, and improved customer satisfaction by 25% while reducing vendor onboarding time by 30%.

Workflow Design SOPs Power BI Process Improvement Client Onboarding Capacity Planning Automation KPI Tracking

Solar Consultant

Solar Square Energy

Jul 2024 - Sep 2024 (2 months)

Coordinated end-to-end project operations including scheduling, documentation, and stakeholder communication across Sales and Operations to support project delivery.

Project Coordination Scheduling Documentation Sales Operations

Team Leader

MS Money Solution

Feb 2024 - Jul 2024 (5 months)

Built CRM, onboarding system, and KPIs from scratch within 60 days; reduced new associate ramp-up time by 50% and improved team closure rate by 40% through training and performance systems.

CRM Implementation Onboarding KPI Tracking Training Performance Coaching Pipeline Management Process Automation

Event Head

Mega Marketeer, LPU

Aug 2023 - Jul 2024 (11 months)

Managed 12+ events end-to-end with a team of 15 and Rs.3L budget, enforcing SOPs and delivering 50% year-over-year participation growth.

Event Management Budgeting Team Leadership Stakeholder Management

Product & Marketing Associate

Max View Now

Jun 2023 - Jul 2023 (1 month)

Increased website traffic by 35% via SEO, managed Meta Ads campaigns that doubled engagement, and onboarded 20+ businesses during a remote internship.

SEO Meta Ads Digital Marketing Onboarding Analytics Campaign Management

Education

Degrees, certifications, and relevant coursework

Lovely Professional University

Master of Business Administration, Operations Management, Business Analytics

2022 - 2024

Grade: 7.64/10.0

Activities and societies: Event Head at Mega Marketeer (managed 12+ events, team of 15, Rs.3L budget); internship and project work related to operations and product marketing.

Completed Master of Business Administration with focus on Operations Management and Business Analytics, graduating with a CGPA of 7.64/10.0.